Inside Sales Associate - Nashville
About The Position
Master Halco, a leading North American manufacturer and distributor of fence and deck products, is hiring an Inside Sales Associate in Nashville. The role serves customers in person, by phone, email, and text, using sales, customer service, and administrative skills to create value for customers and the company. The associate works as part of a sales team to develop customer relationships, identify products and services that can grow customers’ businesses, and help achieve branch and company sales and profitability goals. The role also involves processing quotes and orders, arranging pickup or delivery, collecting payments when applicable, responding promptly to customer requests, and coordinating with other departments and Outside Sales Associates. The successful candidate maintains product knowledge, learns to sell new products, follows company policies and standard operating procedures, and helps maintain a clean and safe work environment. The role may also include special projects assigned by a manager.
Requirements
- High school graduate.
- Exceptional team-building, sales, and relationship-building skills.
- Ability to motivate and positively influence people.
- Strong computer skills, including Outlook Email, Excel, and Word.
- Exceptional organizational, time-management, multitasking, and administrative skills.
- Ability to sit, climb, stand, and lift and/or move.
- Ability to perform essential job functions satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Some college education.
- Relevant work experience.
- Sales experience or applicable product knowledge in building materials such as metals, woods, plastics, or hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.
Responsibilities
- Interact with customers in person, by phone, email, and text.
- Conduct discovery conversations with existing and prospective customers to identify products and services that can grow their businesses.
- Work as part of a sales team to grow sales and achieve branch and company sales and profitability goals.
- Use the company computer system to prepare customer quotes.
- Process customer orders and arrange pickup or delivery.
- Respond quickly and accurately to customer requests.
- Collect customer payments when applicable.
- Keep customers informed about unexpected changes.
- Support Outside Sales Associates in responding to customer needs.
- Learn and sell new products to achieve sales growth goals.
- Provide an elevated level of customer service consistent with “The Master Halco Way.”
- Learn and maintain proficient product knowledge.
- Maintain a clean and safe work environment that meets company standards.
- Follow proper standard operating procedures and company policies.
- Complete special projects as assigned by the manager.
- Collaborate with other departments to ensure a seamless sales process.
- Resolve customer service issues promptly and make timely decisions.
- Ensure accurate and timely processing of quotes, orders, and other sales activities.
- Maintain a thorough understanding of company products and services.
Benefits
- Competitive pay of $23.00 to $26.00 per hour, based on experience.
- Quarterly bonus program and spiffs.
- Competitive health care plan that typically starts following the 31st day of employment.
- Matching 401(k) plan.
- Tuition reimbursement up to $10,000 per academic year.
- Paid time off package.
- Corporate discount opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
