Inside Sales Associate

POOLCORP • Wilmington, NC

3d • $18 - $22 • Onsite

About The Position

As an Inside Sales Associate at POOLCORP, you will support the customer experience in a fast-paced, customer-facing role. You will assist customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and helping provide a smooth sales and pickup experience. The role involves building customer relationships and supporting showroom and basic warehouse operations in a hands-on team environment.

The position is located at POOLCORP’s sales center at 33 Acme Way Ste 100, Wilmington, North Carolina 28435. Work hours are Monday through Friday, 7:00 a.m. to 5:00 p.m. Pay is $18–$22, with performance bonuses up to $2,500.

POOLCORP describes itself as the world’s leading distributor of outdoor living products, with more than 445 Sales Centers in 12 countries and over 6,000 employees. It offers career growth and advancement opportunities, comprehensive training, and a family-oriented hometown culture. External offers are contingent on successful pre-employment drug testing and background verifications. The position is considered safety-sensitive.

Requirements

• Must be at least 18 years of age.
• Excellent customer service attitude and comfort interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Nice To Haves

• High school diploma or GED.
• One or more years of related inside sales experience.
• Familiarity with pool supplies, parts, chemicals, or pool construction or maintenance.

Responsibilities

• Assist walk-in and phone customers with product questions, orders, and service needs.
• Enter sales orders accurately, generate invoices, and process payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate and determine the disposition of warranty items handled at the counter according to the manufacturer’s warranty policy and customer needs.
• Provide customers with estimated delivery dates based on vendor production and delivery schedules.
• Pull, stage, and distribute customer orders efficiently, including occasional use of an RF scanner.
• Restock and replenish showroom merchandise to maintain product availability and presentation.
• Cross-train in receiving, shipping, and general warehouse duties to support branch operations.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Flexible Spending Accounts.
• Wellness programs.
• 401(k) with company match.
• 13 days of paid time off, increasing with tenure.
• Eight paid holidays.
• Employer-paid life insurance and long-term disability insurance.
• Paid parental leave.
• Fully funded tuition education programs.
• Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
• Employee Stock Purchase Plan.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed