Inside Sales Associate

WireCrafters•Louisville, KY

1d•Onsite

About The Position

WireCrafters is seeking a motivated, detail-oriented Inside Sales Representative to support its national dealer network, OEM/integrator customers, and regional sales team. The role supports customer service and the sales process by preparing accurate quotations, processing orders, and providing timely, reliable responses to customer and outside sales representative inquiries. The position is onsite, with no remote work available. The successful candidate will build customer relationships, answer questions about products, pricing, availability, lead times, and order status, and coordinate with sales, engineering, production, and other departments. The role requires strong organization, attention to detail, a customer-first attitude, and the ability to manage multiple priorities in a fast-paced, team-oriented environment.

Requirements

High school diploma or GED.
Strong customer service skills and a professional, positive, solutions-oriented attitude.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
Basic math skills, including accurately calculating quantities, pricing, and discounts.
Proficiency with computers and common business applications, including Microsoft Excel, Microsoft Word, and email.
Ability to learn new products, software systems, and company processes.
Willingness to collaborate with internal teams and outside sales representatives.

Nice To Haves

Previous experience in inside sales, customer service, sales support, or order entry.
Experience in a manufacturing, distribution, or business-to-business (B2B) sales environment.
Familiarity with ERP systems, quoting software, or customer relationship management (CRM) systems.
Experience supporting outside sales representatives or distributor networks.
An associate degree or higher in business, sales, marketing, or a related field.
General familiarity with industrial products, material handling equipment, or manufacturing environments.

Responsibilities

Serve as a primary point of contact for customers, distributors, and regional sales representatives by phone and email.
Respond promptly and professionally to inquiries about products, pricing, availability, lead times, and order status.
Build and maintain relationships with customers and dealer partners through responsive communication and reliable follow-through.
Support outside sales representatives with customer requests, product information, quotations, and order-related questions.
Identify opportunities to recommend additional products or solutions that meet customer needs.
Prepare, review, and revise customer quotations using company quoting systems and established pricing guidelines.
Review incoming requests for accuracy and completeness and obtain additional information when needed.
Enter and process customer orders accurately and efficiently using the company's ERP system.
Verify product selections, quantities, pricing, shipping information, and other order details.
Communicate quotation updates, order changes, and delivery expectations to customers and internal departments.
Follow up on outstanding quotations and customer inquiries to support sales opportunities.
Coordinate with regional sales representatives, engineering, production, and other internal departments to meet customer needs.
Work with engineering or other technical resources when specialized product knowledge or custom application assistance is required.
Assist in resolving customer concerns, order discrepancies, and other issues in a timely and professional manner.
Maintain accurate customer records, quotation information, and order documentation.
Develop and maintain working knowledge of WireCrafters' products, applications, and sales processes.
Contribute to departmental goals for responsiveness, quotation turnaround, order accuracy, and customer satisfaction.