Inside Sales Associate

Catalent • Chelsea, MA

15h • Remote

About The Position

We have an opportunity for an Inside Sales Associate to join our team and support Catalent’s Specialty business. In this role, you will help pharmaceutical and biotechnology companies connect with micronization and inhalation development and manufacturing solutions. You will build early customer relationships, qualify opportunities, and support growth across a focused, technically differentiated portfolio. Working closely with Business Development, Marketing, Technical Experts, and Commercial Operations, you will serve as an early point of contact for prospective customers and help move well‑qualified opportunities into the sales process. This position is home-based with minimal travel.

Requirements

• Bachelor's degree in Life Sciences, Chemistry, Pharmacy, Biotechnology, Business, Marketing, or a related field.
• Two or more years of experience in life sciences, inside sales, business development, marketing, customer success, or another customer‑facing commercial role.
• Strong consultative communication, organization, research, CRM, and AI skills, with the ability to engage both scientific and business audiences.

Nice To Haves

• Exposure to CDMO services, pharmaceutical development, micronization, particle engineering, inhalation, or related technologies.

Responsibilities

• Respond promptly to inbound inquiries and conduct targeted outbound prospecting across pharmaceutical and biotechnology accounts with potential micronization or inhalation needs.
• Engage scientific, technical, and business contacts to understand the molecule, dosage form, development stage, target particle profile, timing, funding, decision process, and broader program objectives.
• Assess early technical and commercial fit by connecting customer requirements to relevant micronization, particle characterization, dry powder formulation, analytical, filling, packaging, and scale‑up capabilities.
• Qualify leads using consistent criteria, document discovery clearly, and convert appropriate leads into actionable opportunities with a timely, well‑structured handoff to Business Development.
• Build and maintain pipeline through marketing campaigns, conferences, referrals, digital channels, dormant‑lead follow‑up, and focused outreach to priority accounts and emerging programs.
• Research target companies, molecules, therapeutic areas, development pipelines, competitive activity, and key stakeholders to develop informed outreach strategies and account‑level insights.
• Partner with Business Development on territory and account plans, prospecting priorities, customer follow‑up, meeting preparation, and next‑step coordination throughout the early sales process.
• Coordinate with technical subject matter experts to clarify customer requirements, prepare capability discussions, and ensure potential opportunities are aligned with the appropriate site, service, and technical team.
• Maintain accurate and timely lead, account, contact, activity, and opportunity data in Salesforce, including qualification rationale, customer needs, next steps, and handoff status.
• Track lead progression, identify stalled or unresponsive opportunities, support re‑engagement, and provide visibility into pipeline activity, customer feedback, and market trends.
• Share insights with Marketing and commercial partners to improve audience targeting, campaign follow‑up, messaging, content, and overall lead‑management effectiveness.

Benefits

• Defined career path and annual performance review and feedback process.
• Diverse, inclusive culture.
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
• Competitive paid time off plus 8 paid holidays.
• Community engagement and green initiatives.
• Medical, dental, and vision benefits effective day one of employment.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level