Inside Sales Associate
About The Position
The Inside Sales Associate supports an assigned portfolio of valued customers, primarily by telephone, helping them locate and secure products or services that meet their needs. The role provides customer service and product knowledge expertise to expand market share and grow the business. The associate may work with Field Sales Representatives, supplier partners, engineers, and other internal Arrow resources. The position manages and sells to assigned accounts in an assigned territory and quotes customers’ specifications and needs across Arrow’s entire line card. It includes preparing quotes for Bills of Materials, ensuring registered pricing is reflected, identifying sales opportunities, and supporting accounts through order placement, shipment tracking, backlog management, expediting, and troubleshooting. The associate also provides after-sales service to help ensure products arrive at customer locations on time. This position participates in a sales compensation plan, with a portion of on-target earnings variable and tied to specified sales-related goals. The work arrangement is hybrid, with three days in the office and two days working from home.
Requirements
- Typically requires a two-year degree and 2–4 years of experience, or a high school diploma with equivalent related experience.
- May require specific certifications.
- Has developed knowledge and skills through formal training or considerable work experience.
- Works within established procedures with a moderate degree of supervision.
- Can identify problems and relevant issues in straightforward situations, assess them using standard procedures, and make sound decisions.
- Demonstrates the ability to influence and interact at multiple organizational levels.
Responsibilities
- Support an assigned portfolio of customers, primarily through telephone interaction, by identifying and securing suitable products or services.
- Provide exemplary customer service and product knowledge expertise to expand market share and grow the business.
- Prepare Bills of Materials quotes and ensure registered pricing is reflected in all quotes.
- Proactively manage assigned accounts and perform regular sales and account-administration activities.
- Identify sales opportunities by working with buyers and engineers to provide quotes, technical support, and data sheets, and by placing purchase orders.
- Maintain customer accounts by providing order-related service, tracking shipments, managing orders and backlog, expediting orders, and troubleshooting.
- Coordinate with internal corporate resource groups to support customer satisfaction.
- Work collaboratively with colleagues across Arrow and interact with Field Sales Representatives, supplier partners, engineers, ADRs, and other Arrow resources.
- Manage assigned accounts and territory strategically through competition analysis, research, profiling, and stakeholder interaction.
- Provide after-sales service and help ensure products arrive at customer locations in a timely manner.
- Sell to assigned accounts and quote customer specifications and needs across Arrow’s entire line card.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching contributions
- Short-term and long-term disability insurance
- Health Savings Account and Health Reimbursement Account options
- Paid time off, including sick, holiday, and vacation time
- Tuition reimbursement
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
