Inside Sales Associate

US Electrical Services • City of New Rochelle, NY

2d • Onsite

About The Position

Monarch Electric Supply, an affiliate of U.S. Electrical Services, Inc. (USESI), is seeking a motivated and enthusiastic Inside Sales Associate. The role supports customers and outside sales representatives by handling inquiries, orders, quotes, and follow-ups while coordinating with internal teams. Onsite work is required.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in inside sales, customer service, or electrical distribution.
• Proficiency in Microsoft Office.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment and manage multiple priorities.
• Comfort with basic math and product comparisons.
• Ability to lift up to 25 lbs.

Nice To Haves

• Familiarity with Eclipse or Solar ERP.

Responsibilities

• Respond to customer inquiries and process orders accurately and promptly by phone and email.
• Provide quotes for pricing, delivery, and payment terms, and suggest alternative products when needed.
• Support outside sales representatives by managing transactions, quotes, and order follow-ups.
• Track open orders, backorders, and project statuses to ensure timely customer communication.
• Build customer relationships through knowledgeable, solution-oriented service.
• Coordinate with internal teams, including credit, warehouse, and counter sales.
• Recommend and help implement process improvements to improve operational efficiency.

Benefits

• Medical, dental, vision, and prescription coverage
• Paid parental leave
• Telemedicine
• Matching 401(k)
• Company-paid life insurance and AD&D
• Supplemental life insurance
• Short- and long-term disability
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Choice of voluntary benefits, including identity theft coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED