Inside Sales Representative

Sonepar•Birmingham, AL

4d•Onsite

About The Position

The Inside Sales Associate supports Outside Sales with customer orders and helps customers identify and purchase electrical products. The role involves learning the merchandise available through the company, using vendor catalogs and reference materials, entering orders and applying pricing in the Eclipse program, and estimating delivery dates based on the company’s delivery schedule. The associate also resolves order problems and complaints, demonstrates products using samples or catalogs, and promotes branch and company-wide special promotions as directed. The role is based at an RDC/Branch. Crawford Electric Supply describes its culture as supportive and focused on customer experience, growth, opportunity, and innovative thinking. The company is part of Sonepar and states that it values diverse perspectives.

Requirements

High school diploma or equivalent.
Six months or more of related experience.
Effective interpersonal communication skills.
Ability to perform job-related arithmetic, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and metric scales.
Ability to calculate amounts such as discounts, interest, and commissions.
Ability to read and interpret technical or general business publications.
Basic computer skills, including Microsoft Office products.
Basic electrical product knowledge.

Responsibilities

Support Outside Sales with customer orders.
Determine the type of merchandise desired by learning products sold and using vendor catalogs and other reference materials.
Use the Eclipse program for pricing and order entry.
Estimate delivery dates based on knowledge of the company delivery schedule.
Promptly resolve customer order problems and complaints.
Describe or demonstrate products using samples or catalogs to explain features and benefits.
Sell and promote branch and company-wide special promotions as directed.