Inside Sales Associate

SCP Distributors • Kilgore, TX

2d • Onsite

About The Position

As an Inside Sales Associate at POOLCORP, you will contribute to the customer experience in a fast-paced, customer-facing role. You will help customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and supporting a smooth sales and pickup experience. The role involves building customer relationships and assisting with showroom and basic warehouse operations. The schedule is Monday through Friday, 7 a.m. to 4 p.m., at the Longview, Texas location listed in the posting.

POOLCORP describes itself as the world's leading distributor of outdoor living products, with more than 445 Sales Centers in 12 countries and over 6,000 employees. The company offers career growth opportunities and comprehensive training, and values integrity, trust, diversity, and innovation. This is a safety-sensitive position. External offers are contingent on successful pre-employment drug testing and background verifications.

Requirements

• Must be 18 years of age or older.
• Excellent customer service attitude and comfort interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Nice To Haves

• High school diploma or GED.
• At least 1 year of related inside sales experience.
• Familiarity with pool supplies, parts, chemicals, or pool construction or maintenance.

Responsibilities

• Assist walk-in and phone customers with product questions, orders, and service needs.
• Enter sales orders accurately, generate invoices, and process payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate and determine the disposition of warranty items handled at the counter, following manufacturer warranty policies and customer needs.
• Provide customers with estimated delivery dates based on vendor production and delivery schedules.
• Pull, stage, and distribute customer orders, occasionally using an RF scanner.
• Restock and replenish showroom merchandise to maintain product availability and presentation.
• Cross-train in receiving, shipping, and general warehouse duties to support branch operations.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Flexible Spending Accounts and wellness programs.
• 401(k) with company match.
• 13 days of paid time off, increasing with tenure, and 8 paid holidays.
• 100% employer-paid life insurance and long-term disability insurance.
• Paid parental leave.
• Fully funded tuition education programs.
• Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
• Employee stock purchase plan.
• Employee discounts.
• Performance bonuses up to $2,500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed