Inside Sales Associate

Airgas • Marinette, WI

34d • Onsite

About The Position

The Inside Sales Associate focuses on selling to customers over the phone. The Inside Sales Associate resolves customer account needs and fostering long-term satisfaction through dedicated service and coordination. This position is centered on selling and or nurturing existing relationships and supporting the Sales Team.

Requirements

• A high school diploma or equivalent.
• Prior customer service and/or inside sales related experience required.
• Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
• Self-motivated with excellent organizational and time management skills to include the ability to multi- task and effectively manage projects in a diverse organization.

Nice To Haves

• Additional post high school education and/or training preferred.
• SAP experience preferred.
• Industrial Gas and/or Welding experience preferred.

Responsibilities

• Responsible for managing key accounts with the support of the Branch Manager.
• Responsible for handling complex inventory order management for those key accounts.
• Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully.
• Collaborate with internal teams to maintain excellent records and account health.
• Provide meaningful assistance to ensure clients feel supported and heard.
• Foster a sense of partnership across departments to resolve complex inquiries efficiently.
• Maintain a collaborative and team-oriented approach to daily office operations.
• Provide backup support for the branch counter by helping with the walk-in traffic, answering customer questions, completing cylinder exchange, help organize the showroom.
• Will obtain forklift certification to handle branch cylinders.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid child birth benefit.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays, Vacation, and Sick time.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Floating holidays.
• Jury duty and funeral/bereavement leave.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED