Inside Sales Associate

US Electrical Services•East Brunswick, NJ

2d•Onsite

About The Position

Monarch Electric Supply, an affiliate of U.S. Electrical Services, Inc. (USESI), is seeking a motivated Inside Sales Associate to support customers and outside sales representatives. The role responds to customer inquiries, processes orders, provides quotes, tracks order and project status, and coordinates with internal teams to deliver knowledgeable, solution-oriented service. The position is onsite and requires the ability to lift up to 25 lbs.

Requirements

High school diploma or equivalent.
At least 2 years of experience in inside sales, customer service, or electrical distribution.
Proficiency in Microsoft Office.
Excellent communication, organizational, and problem-solving skills.
Ability to work in a fast-paced, team-oriented environment and manage multiple priorities.
Comfort with basic math and product comparisons.
Ability to lift up to 25 lbs.
Ability to work onsite.

Nice To Haves

Familiarity with Eclipse or Solar ERP.

Responsibilities

Respond to customer inquiries and accurately process orders by phone and email.
Provide quotes on pricing, delivery, and payment terms, and suggest alternative products when needed.
Support outside sales representatives by managing transactions, quotes, and order follow-ups.
Track open orders, backorders, and project statuses to ensure timely customer communication.
Build strong customer relationships through knowledgeable, solution-oriented service.
Coordinate with internal teams, including credit, warehouse, and counter sales, as needed.
Recommend and help implement process improvements to increase operational efficiency.