Inside Sales Representative

Sonepar•Jackson, MS

8d•Onsite

About The Position

The Inside Sales Associate supports Outside Sales by helping customers with orders, identifying the merchandise they need, and providing product information. The role uses vendor catalogs and other reference materials to determine products, the Eclipse program for pricing and order entry, and knowledge of company delivery schedules to estimate delivery dates. The associate also resolves order problems and complaints, describes or demonstrates product features and benefits using samples or catalogs, and promotes branch and company-wide special promotions as directed. The position is based at an RDC/Branch.

Requirements

High school diploma or equivalent.
Six months or more of related experience.
Effective interpersonal communication skills.
Ability to perform job-related math, including arithmetic with whole numbers, common fractions, and metric scales.
Ability to calculate amounts such as discounts, interest, and commissions.
Ability to read and interpret technical or general business publications and other documents.
Basic computer skills, including Microsoft Office products.
Basic electrical product knowledge.

Responsibilities

Support Outside Sales with customer orders.
Determine the type of merchandise customers want by learning about products and using vendor catalogs and other reference materials.
Use the Eclipse program for pricing and order entry.
Estimate delivery dates based on knowledge of the company delivery schedule.
Promptly resolve customer order problems and complaints.
Describe or demonstrate products using samples or catalogs to show features and benefits.
Sell and promote branch and company-wide special promotions as directed.