Inside Sales Assistant Manager
About The Position
Joyce Factory Direct is seeking an experienced Inside Sales Assistant Manager to help lead its call center team in Berea, Ohio. The Inside Sales team connects with homeowners interested in the company’s home remodeling products, builds interest in their projects, and schedules in-home consultations with sales representatives. The team focuses on generating quality appointments rather than closing purchases over the phone. The Assistant Manager coaches and develops appointment-setting specialists, drives team performance, and helps manage daily call center operations. The role does not carry an individual production quota, but provides hands-on sales support and leadership by example when needed. The position works from 1:00 PM to 9:00 PM, with availability required for at least one weekend day per week.
Requirements
- Experience in inside sales, appointment setting, call center sales, or a similar performance-driven environment.
- Previous leadership or supervisory experience, with a proven ability to coach and develop employees.
- Strong sales and communication skills, including objection handling and generating customer interest.
- Experience monitoring performance metrics and helping teams achieve measurable goals.
- Confidence providing feedback, handling escalations, and holding employees accountable.
- A competitive, goal-oriented mindset and a passion for developing people.
- Strong organizational and time-management skills.
- Availability to work the 1:00 PM–9:00 PM shift and at least one weekend day per week.
- Reliable transportation to and from work.
Responsibilities
- Lead, coach, and develop Inside Sales and Appointment Specialists to achieve performance goals.
- Train employees in appointment-setting techniques, objection handling, and communicating the value of an in-home consultation.
- Conduct regular one-on-one coaching sessions, call reviews, and performance evaluations.
- Monitor team productivity, appointment quality, and daily sales activity.
- Lead team huddles, communicate goals, and motivate employees.
- Support onboarding, training, and performance improvement efforts.
- Coordinate with regional sales teams to maintain appointment availability and scheduling goals.
- Provide hands-on support with inbound and outbound calls during busy periods or as needed.
- Handle escalations, address performance concerns, and help maintain smooth daily operations.
- Partner with the Customer Experience Director to improve team performance and execute daily priorities.
Benefits
- Health, dental, and vision insurance.
- PTO and vacation.
- 401(k) with a 25% uncapped company match.
- Employee discounts on home improvement services.
- Employee Referral Bonus Program.
- Performance bonuses and incentives based on team results.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
