Inside Sales & Applications Specialist

Cummins-Wagner Co•East Syracuse, NY

2d•Onsite

About The Position

Syracuse Thermal Products, a division of Cummins-Wagner, is seeking an experienced Inside Sales & Applications Specialist for its East Syracuse, New York team. The company distributes and services industrial and mechanical equipment, while Syracuse Thermal Products specializes in engineered commercial HVAC, hydronic, steam, heating, cooling, and plumbing equipment. Product lines include pumps, heat exchangers, boilers, water heaters, tanks, valves, and related commercial and industrial equipment. The Inside Sales & Applications Specialist provides technical sales support and customer service to commercial HVAC, plumbing, and industrial equipment customers. As a primary contact for inquiries, quotations, product availability, replacement equipment, and technical assistance, the specialist evaluates customer needs, interprets technical information, identifies equipment solutions, and coordinates with manufacturers, suppliers, and internal teams. The position reports to the Branch Manager. The role requires at least two years of relevant experience in a business-to-business environment, technical aptitude, strong communication and organizational skills, and the ability to manage multiple priorities. Experience in commercial HVAC, plumbing, hydronics, industrial equipment, or related fields is preferred. Candidates must pass background and reference checks and a drug test. Cummins-Wagner is a 100% employee-owned company. The company describes its environment as collaborative and customer-focused and emphasizes employee ownership and customer satisfaction. It is an Equal Opportunity Employer.

Requirements

At least two years of experience in inside sales, customer service, estimating, quotations, order support, or technical support in a business-to-business environment.
Strong technical aptitude and ability to understand mechanical equipment, specifications, product applications, and replacement requirements.
Excellent verbal and written communication skills and a strong customer-service focus.
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Outlook, Word, Excel, and PDF document management.
Ability to learn and navigate CRM, ERP, quotation, order-entry, and manufacturer product-selection software.
Ability to interpret equipment schedules, model numbers, technical literature, submittals, and basic mechanical information.
Comfort communicating with contractors, engineers, wholesalers, service technicians, and manufacturers.
Initiative, problem-solving abilities, and willingness to expand technical knowledge.
Ability to work independently and collaboratively with sales, warehouse, and management teams.
Ability to pass background and reference checks and a drug test.

Nice To Haves

Experience in commercial HVAC, plumbing, hydronics, industrial equipment, or a related technical industry.
Experience with pumps, boilers, heat exchangers, water heaters, valves, tanks, or aftermarket equipment.

Responsibilities

Respond to customer calls, emails, quotation requests, product inquiries, and technical-support needs promptly and professionally.
Evaluate customer requirements and gather technical information to recommend suitable equipment and replacement solutions.
Prepare accurate quotations for commercial equipment, replacement products, aftermarket parts, accessories, and related materials.
Obtain and communicate product pricing, availability, lead times, specifications, and shipping information.
Assist with equipment replacements, product crossovers, discontinued models, and alternative manufacturer options.
Perform basic hydronic pump selections and help identify replacement pumps, motors, seals, impellers, and related components.
Review equipment specifications, drawings, submittals, product literature, and manufacturer selection tools to support customer requests.
Coordinate with manufacturers and suppliers for technical information, product selections, pricing, and order updates.
Collaborate with warehouse personnel and internal sales teams to coordinate orders, shipments, customer pickups, and deliveries.
Maintain accurate records of quotations, customer correspondence, manufacturer responses, and order documentation.
Follow up on outstanding quotations, customer inquiries, and aftermarket sales opportunities.
Help resolve order discrepancies, shipping concerns, warranty requests, and product returns.
Build and maintain positive working relationships with customers, manufacturers, suppliers, and coworkers.
Identify opportunities for additional equipment sales, replacement products, and customer account development.
Escalate complex technical inquiries or application concerns to manufacturers or senior sales personnel as appropriate.
Maintain a professional, organized, and customer-focused work environment.
Perform other duties as assigned.