Inside Sales and Support - Madison

Dorman Products•Madison, IN

117d•$19 - $22•Onsite

About The Position

At SuperATV, we are dedicated to "Working to Wow" our customers with innovative, race-tested products and world-class customer service. We are seeking a talented and competitive Inside Sales and Support Representative to join our fast-paced environment and contribute to SuperATV’s continued growth and impact in the off-roading industry. SuperATV, now part of the Dorman team (DORM), is a premier provider of ATV and UTV accessories. Dorman, with over 3,800 employees across 29 locations and a revenue of $2.13 billion in 2025, values the unique contributions of every employee and encourages authenticity, the pursuit of new ideas, diverse perspectives, and career growth.

Requirements

Proven inside sales and customer service experience.
Excellent verbal and written communication skills.
Strong listening skills.
Ability to multitask, prioritize, and manage time efficiently.
Ability to make independent decisions.
Must be a self-starter.

Nice To Haves

Mechanical aptitude
Call center experience
An associate's or bachelor's degree in a related field
Spanish speaking skills

Responsibilities

Provide top-notch customer service to all incoming calls from customers and dealerships.
Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, and email.
Achieve revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases.
Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions.
Follow up with customers on issues through both phone conversations and emails.