Inside Sales and Customer Care Agent

Arrow Exterminators•Woodstock, GA

About The Position

The Inside Sales and Customer Care Agent sells additional pest control services by phone to existing and former customers. The role also provides administrative and phone support to service centers, including answering calls, scheduling services, managing payment data, and addressing customer grievances. The position requires strong customer service and meeting daily call-volume standards. Work is performed indoors in a climate-controlled, shared office setting where call volume may be high.

Requirements

Comply with the Drug-free Workplace Policy.
Pass a pre-employment background check upon offer of employment.
Have excellent telephone skills.
Have basic computer skills.
Be able to pass and maintain any state regulatory agency-required licensing or certification exams.
Be able to pass internal technical exams.
Have a high school diploma or equivalent.
Be able to work a minimum 40-hour work week.
Knowledge of customer-service principles and processes, including active listening, assessing customer needs, and meeting service quality standards.
Knowledge of English language structure, meaning and spelling of words, composition, and grammar.
Knowledge of clerical and administrative procedures and systems, including word processing, file and records management, fax, phones, copying machines, and form design.
Ability to use computer systems and software for daily activities.
Basic proficiency in Microsoft Outlook, Word, Excel, and multi-line phones.

Nice To Haves

Previous customer service experience is preferred.

Responsibilities

Follow applicable state and federal regulations and company policies, procedures, and guidelines.
Answer multi-line telephone calls.
Sell pest control services by phone to existing customers in accordance with company guidelines.
Record customer interactions and transactions in the CRM system, including inquiries, complaints, comments, and actions taken.
Generate digital service agreements for new services.
Contact former customers to regain their business.
Schedule appointments for outside sales professionals with existing customers.
Issue certificates, gift cards, and thank-you cards for customer referrals.
Provide administrative and phone support for service-center inbound calls.
Schedule services and manage payment data.
Escalate and resolve customer grievances.
Contribute to departmental and team objectives and goals.
Maintain timesheets in accordance with company policy.
Complete sales and activity reports as requested by the manager.
Attend and complete required training and meetings.
Perform other duties as required by management.