Inside Sales Advisor

Enercare•Montreal, QC

2d•Hybrid

About The Position

As an Inside Sales Advisor, you will use your advisory strengths to handle incoming calls—particularly within the heat pump department—in order to identify customer needs and convert calls into sales. Your goal? Highlight the benefits of our service offering and the features of our new products in order to book appointments for our external representatives. After receiving comprehensive product training, you will be able to properly assess needs, prepare quotes, and achieve targeted results.

Requirements

Recognized for strong sales and negotiation skills
Demonstrates active listening and ease in communicating with customers
Genuine desire to help customers find the best solutions
Highly organized with strong attention to detail
Comfortable with computer systems, including Outlook, Excel, and Adobe
Bilingual to effectively serve both English- and French-speaking customers and provide high-quality service in both languages
Availability based on operational needs (8:00 a.m. to 7:00 p.m., Monday to Friday)

Nice To Haves

Call center experience is an asset

Responsibilities

Answer incoming calls and email quote requests, acting as an expert to recommend the best products and services based on customer needs
Effectively advise customers and close sales according to their needs
Exceed expectations in customer development by converting more prospects into clients
Act as a brand ambassador with potential customers
Support clients with online transactions and process web quotes

Benefits

Comprehensive training on our products
Sick days and personal days throughout the year
A group insurance program (extended health care, prescription drugs, dental, life, vision, etc.)
A group RRSP with employer contributions
Hybrid work model: 1 day per week in the office
Wellness and remote work allowances
Free covered parking
Team activities and motivating contests
Professional development opportunities
Telemedicine services