Inside Property Adjuster - Hudson, OH (Hybrid)

Allstate • Hudson, OH

1d • $23 - $42 • Hybrid

About The Position

As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

You'll wear a few hats that will require a level of experience:
The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• 1+ years of previous customer service experience
• Excellent organization skills
• Ability to multi-task
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely
• Ability to work independently and manage time efficiently in an office and virtual work environment
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
• Must obtain an adjuster and/or an appraiser license within 60 days of hire if required by office/area
• Must terminate all existing insurance license appointments prior to onboarding and not hold any outside appointments during employment
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license
• Must submit to a background investigation
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home
• Must have reliable internet with minimum speeds of 50 MB download and 5 MB upload when working from home

Nice To Haves

• Previous industry experience is highly desired

Responsibilities

• Virtually inspect damages
• Investigate coverage
• Prepare estimates
• Settle claims promptly and accurately
• Interact with customers, contractors, and vendors
• Communicate through voice calls, email, and text messages
• Handle water loss claims
• Investigate property claims by performing detailed reviews of damage
• Interpret policies to determine coverage
• Negotiate claims settlements with customers, vendors, third party carriers and claimants
• Utilize multiple tools to get the job done in a fast-paced environment
• Execute policies along policy agreements
• Keep a clear record of work in a claims system
• Ensure timely and accurate documentation is completed

Benefits

• Time off
• Healthcare
• Retirement
• Competitive pay
• Support for continuous development and career advancement
• Flexibility in scheduling
• Time off policy that helps support work/life balance
• Initial and ongoing training
• 401K/pension
• Education reimbursement
• Programs to help balance work with the rest of your life
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement to help offset internet costs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed