nside Property Adjuster - In Office / Hybrid - Long Island City, NY

Allstate•New York, NY

70d•$31 - $42•Hybrid

About The Position

This is an IN-OFFICE Hybrid Trainee role in the Allstate Long Island City, NY office. The work schedule is in-office at our Long Island City location on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

Requirements

1+ years of previous customer service experience required.
Ability to assess property damages and accurately determine claim coverage.
Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
Ability to work independently and manage time efficiently in a virtual work environment.
Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

Previous industry experience is highly desired.
Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.

Responsibilities

Provide exceptional service to our policyholders.
Virtually inspect damages.
Investigate coverage.
Prepare estimates.
Settle claims promptly and accurately.
Interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration.
Communicate through voice calls, email, and text messages.
Focus on water losses.
Act as a Customer Service Expert, living into Allstate’s Claims Culture by caring, empowering, and restoring, by being compassionate, clear, and a committed partner in each Property claim.
Lead with empathy and take care of customers in their times of need.
Act as an Investigator, confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Act as an Effective Communicator, using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Act as a Negotiator, evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations.
Act as a Problem Solver, utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Act as a Recorder, protecting the company financially by executing policies along policy agreements, and keeping a clear record of work in a claims system.
Ensure timely and accurate documentation is completed as work on each claim.