Inside Property Adjuster- Trainee - In Office / Hybrid - Frederick, MD
About The Position
This is an in-office role with a hybrid work schedule. The primary responsibility involves virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration via voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims. The role requires you to be a Customer Service Expert, Investigator, Effective Communicator, Negotiator, Problem Solver, and Recorder.
Requirements
- 1+ years of previous customer service experience required
- Residency within the posted location is mandatory for this role
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload
Nice To Haves
- Previous industry experience is highly desired
- Proficiency in using Xactimate and other relevant software for virtual assessments is preferred
- Ability to assess property damages and accurately determine claim coverage
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely
- Ability to work independently and manage time efficiently in a virtual work environment
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
Responsibilities
- Virtually inspect damages
- Investigate coverage
- Prepare estimates
- Settle claims promptly and accurately
- Interact with customers, contractors, and vendors through various software platforms
- Communicate through voice calls, email, and text messages
- Focus on water losses
- Care for, empower, and restore policyholders
- Perform detailed reviews of damage and interpret policies to determine coverage
- Use phone, emails, and video chat with customers to guide them through the claims process
- Offer customers their preference of communication to discuss claim needs and progress
- Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants
- Utilize multiple tools including estimate tools, job aids, and settlement platforms
- Execute policies in accordance with policy agreements
- Maintain a clear record of work in a claims system
- Ensure timely and accurate documentation
Benefits
- Time off
- Healthcare
- Retirement
- Competitive pay
- Support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy that helps support work/life balance
- Initial and ongoing training
- 401K/pension
- Education reimbursement
- Programs to help you balance work with the rest of your life
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
