Inside Property Adjuster - In Office / Hybrid - Long Island City, NY

Allstate • Long Island, NY

7d • Hybrid

About The Position

This is an IN-OFFICE Hybrid Trainee role in the Allstate Long Island City, NY office. The work schedule is in-office on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. The primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. Communication will take place through various software platforms such as Xactimate and ClaimsX Video Collaboration, via voice calls, email, and text messages. This role places a particular focus on water losses. The role requires the ability to act as a Customer Service Expert, Investigator, Effective Communicator, Negotiator, Problem Solver, and Recorder.

Requirements

• 1+ years of previous customer service experience required
• Ability to assess property damages and accurately determine claim coverage
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely
• Ability to work independently and manage time efficiently in a virtual work environment
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload

Nice To Haves

• Previous industry experience is highly desired
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred

Responsibilities

• Virtually inspect damages
• Investigate coverage
• Prepare estimates
• Settle claims promptly and accurately
• Interact with customers, contractors, and vendors through various software platforms
• Communicate through voice calls, email, and text messages
• Handle claims with a focus on water losses
• Live into Allstate’s Claims Culture by caring, empowering, and restoring
• Lead with empathy
• Investigate property claims by performing detailed reviews of damage
• Interpret policies to determine coverage
• Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process
• Offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
• Protect the company financially by executing policies along policy agreements
• Keep a clear record of work in a claims system
• Ensure timely and accurate documentation is completed

Benefits

• Comprehensive training program designed to help build a claims foundation and understand systems and processes
• Ongoing training opportunities for continuous improvement
• Benefits package from Day 1 of employment
• Time off
• Healthcare
• Retirement
• Competitive pay
• Support for continuous development and career advancement
• Flexibility in scheduling
• Time off policy that helps support work/life balance
• Initial and ongoing training to get proficient in the new role
• Comprehensive benefits like a 401K/pension
• Education reimbursement
• Programs to help balance work with the rest of your life
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed