Inside Property Adjuster - In Office / Hybrid - Long Island City, NY
About The Position
This is an IN-OFFICE Hybrid Trainee role in the Allstate Long Island City, NY office. The work schedule is in-office at our Long Island City location on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.
Requirements
- 1+ years of previous customer service experience required
- Ability to assess property damages and accurately determine claim coverage
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely
- Ability to work independently and manage time efficiently in a virtual work environment
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload
Nice To Haves
- Previous industry experience is highly desired
- Proficiency in using Xactimate and other relevant software for virtual assessments is preferred
Responsibilities
- Virtually inspect damages
- Investigate coverage
- Prepare estimates
- Settle claims promptly and accurately
- Interact with customers, contractors, and vendors through various software platforms
- Communicate through voice calls, email, and text messages
- Handle water loss claims
- Care for, empower, and restore customers in their times of need
- Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage
- Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
- Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
- Incorporate tactics in handling challenging and complex situations
- Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills
- Protect the company financially by executing policies along policy agreements
- Keep a clear record of work in a claims system
- Ensure timely and accurate documentation is completed
Benefits
- Time off
- Healthcare
- Retirement
- Competitive pay
- Support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy that helps support work/life balance
- Initial and ongoing training
- 401K/pension
- Education reimbursement
- Programs to help balance work with the rest of your life
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
