Inside Part Sales Advisor - Heavy Equipment

Ring Power • St. Augustine, FL

1d • Onsite

About The Position

The Inside Part Sales Advisor - Heavy Equipment is responsible for maintaining company standards in housekeeping and contamination control, greeting customers promptly and professionally, and ensuring order accuracy. This role supports key business initiatives such as freight recovery, service charge reduction, returns, and collections. The advisor will assist customers in a consultative manner to provide the best solution, determining urgency and accurately capturing pertinent data. A strong understanding of CAT and other Prime Product lines is essential, along with staying current on all informational resources and training curriculum. Clear communication with the customer regarding order processing, tracking, and completion is required, as well as relaying pertinent customer information to management that could impact the "Trusted Partner" relationship. This position also performs other duties as assigned.

Requirements

• High School diploma or GED
• 1-2 years of experience
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Able to easily and effectively comprehend, speak and write in the English language
• Basic phone and email knowledge and etiquette
• Warehouse operations experience
• Complex problem solving skills in a dynamic environment.
• Independent research and analysis are routinely required to develop appropriate solutions.
• Awareness and intervention is expected to prevent problems from occurring.
• Some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.
• Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
• Uses feedback to verify effective and accurate communication has occurred.
• Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication.
• Avoids surprises.
• Adapts to changing business needs, conditions, and work responsibilities.
• Adapts approach, goals, and methods to achieve solutions and results in dynamic situations.
• Recovers quickly from setbacks, and finds alternative ways to reach goals or targets.
• Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation.
• Remains calm under stress.
• Can effectively handle several problems or tasks at once.
• Controls response when criticized, or provoked.
• Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support.
• Develops and maintains positive relationships.
• Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions.
• Knows when to escalate critical issues when unsuccessful in gaining support.
• Takes appropriate action to resolve issues without requiring direction.
• Seeks out others involved in a situation to learn their perspectives.
• Makes difficult decisions in a timely manner.
• Is willing to make decisions in difficult or ambiguous situations, when time is critical.
• Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
• Demonstrates concern for satisfying external and/or internal customers.
• Responsive, quickly and effectively addresses customer concerns or problems.
• Assures customers he/she is willing to work with them to meet their needs.
• Presents a cheerful, positive manner with customers.
• Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations.
• Remains focused, does not get bogged down in unnecessary detail.
• Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events.
• Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Demonstrated concern to be responsible, reliable, and trustworthy.
• Maintains commitments.
• Respects the confidentiality of information or concerns shared by others.
• Is honest and forthright with people.
• Takes personal responsibility for the quality and timeliness of work.
• Punctual, follows instructions, policies, and procedures.

Nice To Haves

• Updating of Knowledge Job requirements change requiring re-training to stay current every 1-2 years.

Responsibilities

• Maintains company standards in housekeeping and contamination control.
• Greets customer promptly and professionally.
• Identifies order accuracy and captures appropriate customer signatures upon receipt.
• Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.
• Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).
• Knowledgeable on CAT and other Prime Product lines.
• Stays current on all informational resources and training curriculum.
• Clear communication with customer on processing, tracking and completion of orders.
• Relays pertinent customer information to management that could impact "Trusted Partner" relationship.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED