Inside Counter Sales

Builders FirstSource•Layton, UT

68d•Onsite

About The Position

Builders FirstSource is seeking an Inside Counter Sales Representative to provide excellent customer service to contractors and customers. This role involves assisting customers at the front counter, answering phone calls, processing orders via computer, and maintaining showroom organization and stock. The position does not involve cold calling or high-pressure sales tactics. It is a Monday-Friday role, generally within store hours of 7:00 am to 4:00 pm, with flexibility to stay later if needed. Builders FirstSource is a leading supplier of building materials and services, committed to helping employees grow their careers.

Requirements

High School Diploma
1-2 years in building material industry with extensive knowledge of product and application.
Good interpersonal and customer relations skills and excellent oral and written communication skills.
Strong verbal and written communication skills
Good interpersonal and influencing skills
Strong customer service skills
Knowledge of basic sales techniques and concepts
Strong attention to detail
Knowledge of business math
Knowledge of company products, production processes and product standards
Knowledge of building materials, applications, related equipment, and/or construction industry.
Familiar with inventory and inventory control.
Ability to operate computer, calculator & cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Must be able to drive and walk throughout yards, plants, and offices.

Responsibilities

Assists customers and contractors by providing quotes and product information, both in person and over the phone.
Handles special orders and advanced pricing.
Generates sales by gathering customer product needs and design specifications.
Acts as the company liaison between the company and the customer.
Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
Provides accurate and complete material take offs of single/multiple family home projects.
Provides technical assistance to drafting and engineering as required.
Analyzes and sizes various lumber products using appropriate software.
Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.
Codes and inputs customer orders, pricing information and additional data into the computer system.
Creates accurate and complete invoices, work orders, and sales tickets.
Maintains stock levels on the sales floor and in the stockroom.
Operates and balances cash register daily.
Researches credits, returns, and late payments as needed.
Works with outside sales representatives to ensure customer satisfaction.
Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.