Inside Counter Sales
About The Position
The Inside Counter Sales role is based at the company’s Homer, Alaska yard and focuses on helping customers select products and solutions for their projects. The position combines product knowledge, sales, estimating, order processing, delivery coordination, and customer service. Customers may need assistance with projects such as decks, fences, sheds, and stairs. The role also supports yard and store operations, including inventory, stocking, merchandising, and maintaining a clean, organized, and safe environment. Work takes place in both office and outdoor yard settings, with varying weather conditions and physical activity throughout the day.
Requirements
- High school diploma or GED.
- Six months of sales, retail, customer service, or related experience, or an equivalent combination of education and experience.
- Ability to regularly lift and carry up to 25 pounds and occasionally up to 80 pounds.
- Ability to stand and walk for extended periods and frequently bend, kneel, reach, and perform physical tasks.
Nice To Haves
- Experience in building materials, home improvement, construction, or related industries.
- Knowledge of estimating materials for residential projects.
- Experience operating material handling equipment, or willingness to learn.
Responsibilities
- Assist retail customers in person, by phone, and via email.
- Answer questions about products, pricing, availability, returns, and exchanges.
- Help customers choose suitable products and solutions, and build positive relationships through responsive, professional service.
- Promote and sell company products, services, and related solutions.
- Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
- Identify sales opportunities through product recommendations and add-on offerings.
- Develop and maintain knowledge of company products, pricing, and promotions.
- Enter customer orders accurately into company systems.
- Schedule and coordinate product deliveries, monitor order details, and follow through on customer requests.
- Assist with inventory management, stocking, merchandising, and signage.
- Maintain a clean, organized, and safe work environment.
- Participate in customer workshops and educational events.
- Resolve routine customer concerns and escalate more complex issues when needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
