Inside Counter Sales

Builders FirstSource•Billings, MT

6d•Onsite

About The Position

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. Are you passionate about helping customers find the right solutions for their projects? Do you enjoy a fast-paced environment where no two days are the same? We're looking for a customer-focused Inside Counter Sales to join our team at our Billings, MT Yard and play a key role in delivering an exceptional customer experience. In this role, you'll combine product knowledge, sales expertise, and outstanding customer service to help customers successfully complete projects ranging from decks and fences to sheds and stairs. If you thrive on building relationships, solving problems, and supporting customers from start to finish, we'd love to hear from you.

Requirements

High school diploma or GED.
Six (6) months of sales, retail, customer service, or related experience; or an equivalent combination of education and experience.

Nice To Haves

Experience in building materials, home improvement, construction, or related industries.
Knowledge of estimating materials for residential projects.
Experience operating or willingness to learn material handling equipment.

Responsibilities

Assist retail customers in person, by phone, and via email.
Answer questions regarding products, pricing, availability, and returns/exchanges.
Guide customers in selecting the best products and solutions for their needs.
Build positive customer relationships through professional and responsive service.
Actively promote and sell company products, services, and related solutions.
Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
Identify opportunities to increase sales through product recommendations and add-on offerings.
Develop a strong understanding of company products, pricing, and promotions.
Enter customer orders accurately into company systems.
Schedule and coordinate product deliveries to ensure customer satisfaction.
Monitor order details and follow through on customer requests.
Assist with inventory management, stocking, merchandising, and signage.
Maintain a clean, organized, and safe work environment.
Participate in customer workshops and educational events.
Resolve routine customer concerns and escalate more complex issues when needed.