Inside Account Manager Baltomore

Ewing Outdoor Supply•Baltimore, MD

4h•$60,000 - $80,000•Remote

About The Position

Ewing Inside Account Managers serve as the front line of new business acquisition, re-activation of lapsed customers, and retaining and acquiring new business from existing customers. Ewing Account Managers - Inside Sales provide meaningful service to our customers in the most pleasant and professional manner possible through primarily phone and email conversations.

Requirements

At least 5 years of sales experience is required for this role.
Ability to speak with potential customers about products available, value to which the product offers and reasons that it may appeal to a certain customer.
Being able to listen with strict focus and ask relevant follow up questions.
Communicates effectively and demonstrates passion and extensive knowledge when speaking with customers or prospects.
Demonstrates adaptability, flexibility and can problem solve independently.
Can identify a set of features, parameters, or considerations to take into account in analyzing a situation or making a decision.
Demonstrate your ability and drive for achieving and surpassing target goals.

Responsibilities

Support branch and sales efforts by performing tasks and activities required that would improve customer relationships, as well as provide customer support and service.
Complete tasks assigned and accurately maintain customer information in the company CRM.
Conduct yourself with professionalism in all communication with fellow employees, customers, management, and Field Support Center staff.
Attend and participate in company meetings.
Read and contribute to Company communications and regional newsletters.
Champion Ewing culture and commitment throughout all business activities.
Communicate all operational and customers service issues with Sales Manager.
Participate and represent Ewing in relevant regional organizations, associations and activities.
Execute the annual sales plan in accordance with the Company’s strategic objectives under the direction of the Sales Manager in collaboration with the Regional Manager.
Adopt and master the use of basic company tools and systems including technology, software, email, etc.
Provide superior customer service at all times.
Service, support and grow existing accounts and establish new accounts in your sales territory.
Conduct other duties as assigned by sales leadership.
Submit activity logs through CRM system daily with detailed notes and action items.
Actively participate in the Service Professional training program, by using Ewing’s University, assessment process and Individual Development Plans (IDPs).
Participate in regular performance reviews.
Continually update your professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, as determined in collaboration with the Sales Manager.
Provide support for branches and all sales team members in serving customers and achieving sales objectives.
Grow Revenue and associated Profits of select assigned Ewing customers and prospects.
Establish and maintain strong business relationship with customers through strong phone and email communication.
Resolve customer complaints by investigating problems; developing solutions; preparing reports; and making recommendations to management.
Responsible for growing product sales in assigned region or as designated by sales leadership.