Gestionnaire de comptes interne / Inside Account Manager

Spector & Co•Montreal, QC

2d•Onsite

About The Position

This role is responsible for driving revenue through proactive follow-ups and managing the end-to-end customer experience. You will act as a strategic partner to our customers, moving beyond “order taking” to provide consultative solutions, logistics expertise, and elite post-order support.

Requirements

Strong Communication Skills
Proven experience in sales support, account management, or customer success.
Ability to analyze sales data to identify new opportunities.
Strong understanding of logistics, production cycles, and decoration methods.
Proficiency in managing pending order queues and CRM tools.

Nice To Haves

You possess strong verbal and written communication skills.
You can translate complex logistics or production delays into clear, honest, and professional updates that maintain customer trust.
You have the persistence to chase high-value quotes without being a nuisance; you know how to nudge a deal across the finish line with professional tact.
You stay calm and articulate when an order goes sideways.
You pivot quickly from "what went wrong" to "how we make it right," keeping all stakeholders informed.
You don't just sell; you listen to understand a client’s goals.
You use that insight to present storyboards and products that help the end-user win.
You treat every order as if your name is on the box.
You take personal pride in the details, from the first email to the final delivery.

Responsibilities

Proactively follow up on any quote over $10K every 2 days until the order is closed or sent.
Reach out to new accounts to offer suggestions, discuss best sellers, provide samples, and educate them on Spector’s “Best Value” procedures (Rocket Service, Virtuals, etc.).
Analyze a 12-month window for orders over $5K to offer suggestions and pricing for repeat opportunities.
Follow up on all spec samples to secure the PO. For redo orders, ensure the client is happy and the relationship is fully restored.
Analyze past trends to offer end-user-driven storyboards and presentations. Stay ahead of the pipeline by identifying upcoming projects we can quote on.
Travel with SAMs (Sales Account Managers) to visit key customers and build face-to-face rapport.
Beyond booth setup and education, act as a primary point of contact for VIP reps. Prep for shows by bringing specific samples/specs to top customers and arranging networking dinners.
Provide inventory availability solutions, ship dates, and production timelines for new opportunities.
Manage quoting for both domestic and overseas opportunities, including complex freight and logistics.
Handle artwork capability questions and manage requests for virtuals and storyboards.
Oversee modifications (qty changes, decorating, etc.) and resolve production issues (delays, NSOF) for orders currently in-house.
Track large or “problem” orders to ensure they arrive well-received. Manage quality issues, credits, and tracking requests.
Analyze sales within customer programs. Work with SAMs to suggest replacement/upgrade items and ensure Spector maintains a strong market share.