Inpatient Rehab Schedular/Registrar

Trinity Health•Chelsea, MI

40d•Onsite

About The Position

The rehabilitation scheduler/registrar colleague is responsible for greeting patients, obtaining a proper physician order, scheduling, and registering patients for rehab services. Responsible to obtain proper identification and insurance information from each patient, and ensure the patients understand their insurance benefit for therapy on their first visit. Responsible for day-to-day operations of the therapy offices, including identification of issues that need the attention of other members of the team. Maintain excellent records and file systems. Assist with general needs of staff. The rehab services scheduler/registrar also assists in obtaining appropriate information for Inpatient Rehab Unit admissions; communicates with various physicians, nursing, and utilization review staff to ensure a smooth admission.

Requirements

Minimum high school diploma
Prefer 1-year previous office experience, preferably in a medical setting or the equivalent training and/or education

Nice To Haves

Prefer college education

Responsibilities

Greeting patients, obtaining a proper physician order, scheduling, and registering patients for rehab services.
Obtaining proper identification and insurance information from each patient, and ensuring patients understand their insurance benefit for therapy on their first visit.
Responsible for day-to-day operations of the therapy offices, including identification of issues that need the attention of other members of the team.
Maintaining excellent records and file systems.
Assisting with general needs of staff.
Assisting in obtaining appropriate information for Inpatient Rehab Unit admissions.
Communicating with various physicians, nursing, and utilization review staff to ensure a smooth admission.
Maintaining good rapport and cooperative relationships.
Approaching conflict in a constructive manner.
Helping to identify problems, offer solutions, and participate in their resolution.
Maintaining the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors.
Behaving in accordance with the Code of Conduct, Service Excellence Standards, and the Mission, Vision, Values and policies of Chelsea Hospital.
Assuming responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Obtaining legal prescription/order for rehabilitation services from patient, or physician office. When appropriate, also obtains office notes.
Scheduling of patient appointments.
Gathering accurate insurance information for verification.
Efficient and thorough registration of each patient to ensure proper billing.
Gathering data for process improvement.
Demonstrating accurate and timely communication with all colleagues and dept leadership.
Assisting co-workers in completion of daily duties.
Verifying insurance eligibility, benefits and obtaining insurance authorizations as appropriate. May need to coordinate with advanced registration department and/or billing department.
Reviewing insurance benefits with patients upon registration process.
Receiving co-pays from patients and completing required documentation of payment. Providing a receipt to patient if requested.
Checking-in appointments within the EMR.
Monitoring and working reports as defined by dept leadership.
Demonstrating self-directed learning.
Providing excellent customer service by considering the age specific, development and cultural needs of patients, families and visitors.
Demonstrating unit/area competencies to specific clerical tasks.
Identifying and assisting in resolution of problems related to safety, sanitation and maintenance of the environment.
Practicing effective communication in all interactions (patient, visitor, co-worker, etc.).
Promoting a positive work environment by demonstrating teamwork.
Efficiently navigating between several software programs and patient and staff interaction.
Performing other duties as assigned.