Innovation Operations Manager, Account Integrity & Security

Etsy•Brooklyn, NY

2d•Hybrid

About The Position

Etsy is hiring for a full-time role in Account Integrity and Security, part of its Risk & Fraud organization. The role is described in the posting as a Senior Investigator responsible for defining and driving high-impact investigations that improve Etsy’s ability to identify, understand, and respond to evolving fraud threats at scale. Rather than working only from a defined queue, this person identifies important risks, shapes investigative approaches, and leads cross-functional efforts from problem definition through remediation. The role combines complex investigative work, data analysis, strategic recommendations, and collaboration with Product, Engineering, Analytics, Data Science, Legal, Design, Support, and other partners. The investigator translates findings into improvements to fraud controls, tooling, workflows, model strategy, and risk mitigation. They also serve as a senior subject matter expert, communicate complex issues to varied audiences, mentor investigators, and improve investigative practices across the organization. The position reports to the Sr Manager, Operations, Account Integrity & Security. The team focuses on protecting Etsy accounts from compromise and abuse, preventing account takeovers, enforcing platform policies, strengthening identity signals, clustering related accounts, and safeguarding marketplace trust and safety. Etsy prioritizes candidates within commuting distance of its Brooklyn office, with in-office attendance once or twice per week depending on proximity. Remote candidates outside commuting distance may be considered case by case, with occasional office travel expected. The salary range is $129,000–$175,000 annually in Geo-1 (New York City, San Francisco Bay Area, and Seattle metropolitan areas) and $116,000–$158,000 annually in Geo-2 (other U.S. locations). Compensation also includes eligibility for equity, an annual performance bonus, and competitive benefits. Salary depends on location, skills, and experience.

Requirements

At least 5 years of experience in fraud prevention, risk management, or Trust & Safety investigations in e-commerce, marketplace, payments, or fintech environments.
Proven ability to lead complex, cross-functional investigations involving multiple fraud surfaces and stakeholder groups.
Advanced SQL and data visualization skills, with tools such as Looker or Tableau.
Experience analyzing large, complex datasets to identify insights and quantify impact.
Strong analytical and critical-thinking skills, including a record of turning investigation findings into scalable roadmap, policy, or tooling improvements.
Initiative and ownership in ambiguous environments, including anticipating dependencies and trade-offs and developing clear, actionable plans.

Responsibilities

Proactively identify, define, and lead complex investigations across fraud, account integrity, content abuse, and security signals.
Analyze enforcement trends, chargeback spikes, and other complex data patterns; size impact and prepare executive-level reports with remediation roadmaps.
Use SQL and data visualization tools such as Looker to set investigation objectives, conduct analysis, and develop evidence-backed strategic recommendations.
Partner with Data Science and Engineering on machine-learning strategy, feature engineering, labeling strategies, evaluation criteria, and experiment design.
Translate investigation findings into tooling and process requirements, such as rule-engine enhancements, reviewer workflows, logging, and observability, and drive them through delivery.
Co-lead fraud risk assessments for new and evolving products, defining control requirements, acceptable risk thresholds, and launch criteria with Product, Design, Engineering, Legal, and Support.
Explain complex technical topics to non-experts and proactively communicate plans, impact, trade-offs, progress, and outcomes through briefs and readouts.
Represent Fraud Operations in cross-functional working groups, incidents, and roadmap discussions as a subject matter expert.
Create playbooks, runbooks, documentation, and training that improve operational capability and enforcement reviews at scale.
Identify systemic issues in policies, workflows, and tooling that contribute to recurring fraud, and propose durable fixes.
Stay current on fraud trends and investigative techniques and introduce practical approaches to improve work quality.
Mentor investigators on scoping, analysis, data use, documentation, and stakeholder communication; provide actionable feedback on casework and deep dives.
Informally lead investigation pods or project workstreams, setting standards for quality, timelines, and inclusive collaboration.