Inhouse Marketing Supervisor

Travel + Leisure Co.

1d

About The Position

The Inhouse Marketing Supervisor assists the In-House Marketing Manager with daily operations and productivity of the In-House Marketing Team. The role directly supervises associates, including interviewing, hiring, training, development, performance management, and behavior management. It also supports marketing penetration targets, prepares operational reports, coordinates tour-seat availability and marketing-program changes with sales teams, maintains tour and invitation records, resolves booking and tour-status issues, and manages departmental supplies. Travel requirements are minimal.

Requirements

• High school diploma, GED, or equivalent; experience equivalent to the education requirement may be accepted in lieu of it.
• Two years of marketing experience, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and a high level of professionalism.
• Ability to coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service and communicate positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees and lead by example.
• Detail-oriented and accurate.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Demonstrated problem-solving ability.
• Maintain up-to-date knowledge of company systems, including Mainframe, Focus, and CRS.

Responsibilities

• Directly supervise In-House Marketing staff by interviewing, hiring, training, assigning and directing work, conducting performance reviews, motivating and rewarding associates, and handling disciplinary action, termination, and conflict resolution.
• Maintain site marketing penetration standards; run daily reports, prepare daily and weekly status reports covering show factors and penetration rates, meet corporate deadlines, and prepare other reports as needed.
• Coordinate with In-House and Front Line sales management regarding available tour seats and potential tour flow.
• Coordinate with sales regarding changes to marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests for reference.
• Resolve issues related to tour statuses, bookings, and coding.
• Order and maintain departmental supplies, including collateral materials and uniforms.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid volunteer time through a Wish day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED