ITSD – Infrastructure Systems & Network Engr I

Pima County•Tucson, AZ

2d•Onsite

About The Position

The Infrastructure Systems & Network Engineer I assists with the design, implementation, and support of court information technology networks, communications infrastructure, and computer systems within the Information Technology Services Division. The role helps maintain day-to-day infrastructure needs across court locations, primarily in collaboration with Infrastructure Systems and Network Engineers and under management supervision. It is a classified position with no supervisory responsibilities and reports to the Manager, Systems Infrastructure and Networking. This is an on-site position at 240 N. Stone Ave, Tucson, AZ 85701. No relocation assistance or visa sponsorship is provided. Candidates must be authorized to work in the United States, provide eligibility documentation on their first day, and pass a background check. The salary range is $65,457.60 to $72,009.60. The position may involve lifting materials or equipment weighing 35 pounds or less. Occasional after-hours and weekend work is required for system implementations, upgrades, and emergency support; emergency after-hours support is handled on a rotating basis.

Requirements

Bachelor's degree with a major in computer science, management information systems, or a related field, and three years of experience in computer-related technical support or computer operations; alternatively, an equivalent combination of experience and/or education approved by Human Resources.
Basic understanding of network and computer system operations, security, and troubleshooting.
Familiarity with directory services, policy management, and standard database concepts.
Skills in operating and configuring desktop computers, routers, switches, and firewalls.
Strong communication skills and ability to work with court employees and vendors.
Foundational knowledge of networking concepts, including IP addressing, basic routing, and cabling standards.
Familiarity with industry-standard documentation practices and maintaining accurate system configuration and update records.
Ability to learn and apply technologies related to virtual server environments and automation tasks.
Ability to learn and use organization-specific applications and tools.
Ability to follow safety protocols and adhere to company policies.
Valid Arizona driver's license at the time of appointment.
Current Microsoft or Cisco certification, or ability to acquire the certification within one year.
Must be authorized to work in the United States and provide eligibility documentation on the first day of employment.
Must pass a background check in accordance with Superior Court policy.

Responsibilities

Assist Infrastructure Systems and Network Engineers in implementing, maintaining, and supporting computing infrastructure and systems.
Help document procedures and update technical records.
Support basic capacity planning and disaster recovery activities.
Participate in setting up new users and resources and monitoring account status according to court security procedures.
Perform routine infrastructure administrative tasks, including updating documentation and conducting hardware and software inventories.
Provide first-level support for Microsoft cloud platform and Office 365 administration.
Monitor backups and storage management procedures and report issues to senior staff.
Participate in change management and application performance tuning activities.
Help respond to help desk and service ticket escalations, follow established procedures, and communicate to support timely resolution.
Support documentation, installation, configuration, and maintenance of network, server, and data storage environments.
Assist with monitoring and maintaining network devices, including switches, routers, VoIP, and firewalls.
Participate in patching and updating operating systems and applications.
Participate in rotating emergency after-hours support.
Perform other related duties and projects as assigned.