Infrastructure Operations Technician

HPE • Aguadilla, PR

12d • Hybrid

About The Position

The Infrastructure Operations Technician monitors and maintains compute, storage, virtualization, and network infrastructure to support high service availability. The role supports 24x7 operational activities, including incident troubleshooting, resolution, and escalation; data center and lab infrastructure deployment and support; and execution of operational procedures, approved automation workflows, and maintenance tasks. The technician collaborates with engineering, security, networking, and application teams to help maintain stable and secure services.

The role is hybrid, with an average requirement of two days per week working from an HPE office. The scheduled shift is Monday through Friday, 10:30 p.m. to 6:30 a.m.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in infrastructure operations, systems administration, technical support, or a related IT role.
• Experience or knowledge of VMware, Hyper-V, KVM, or similar virtualization technologies.
• Knowledge of infrastructure monitoring and incident management tools.
• Systems administration across compute, storage, and operating systems.
• Troubleshooting, documentation, and operational support practices.

Nice To Haves

• Experience supporting virtualized environments and enterprise infrastructure platforms.
• Experience working in a 24x7 operations or service support environment.
• Familiarity with automation tools such as Ansible, PowerShell, Python, or Bash.

Responsibilities

• Monitor and maintain compute, storage, virtualization, and network infrastructure to ensure high service availability.
• Troubleshoot, resolve, and escalate incidents in a timely manner while supporting 24x7 operational activities.
• Install and support data center and lab infrastructure, including hardware deployment, cabling, power, and connectivity.
• Execute operational procedures, approved automation workflows, and infrastructure maintenance tasks.
• Collaborate with engineering, security, networking, and application teams to maintain stable and secure services.

Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs.
• Relocation support for eligible candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level