Infrastructure Operations Lead

Garda Capital Partners•Minneapolis, MN

About The Position

Garda Capital Partners is seeking an Infrastructure Operations Lead to combine hands-on technical work with direct management of its US team. The role owns infrastructure operations and workplace support across the US, including resolving incidents, implementing changes, supporting users, and delivering projects with the team. The position reports to the Head of Infrastructure, and US support staff report to this role. The lead is responsible for staff development, service priorities, coverage planning, and senior escalations, while coordinating with the Non-US Infrastructure Lead to maintain global standards and follow-the-sun support. The position covers people leadership, infrastructure administration and escalation, backup and recovery, monitoring, US workplace and site technology, global operations, and security. The lead manages and coaches the US team while remaining hands-on, overseeing service delivery with Garda’s managed service provider, coordinating technical projects and vendor work, and maintaining runbooks and automation. The role supports users and business teams across US sites and coordinates operational handoffs with the Non-US team.

Requirements

8–10 years of senior-level, hands-on infrastructure and workplace support experience, including the ability to independently diagnose problems and safely make production changes.
2–3 years of experience managing people.
Track record of resolving complex escalations and leading service restoration.
Direct people-management experience, including coaching, performance reviews, development planning, and accountability.
Experience with backup and recovery, monitoring, patching, and change control.
Experience supporting Microsoft 365, Intune, Windows and macOS, AV/VC, and office hardware in a distributed environment.
Strong communication skills, including incident updates, documentation, and cross-region handoffs.
Ability to balance hands-on technical work with managing a team and priorities across US locations.
Demonstrated accountability and decisiveness, with good judgment on risk and priorities.
Ability to work effectively under pressure with a disciplined and approachable communication style.
Track record of coaching and driving continuous improvement within a team.

Nice To Haves

Experience with AWS, Infrastructure as Code, PowerShell, Python, Terraform, or Ansible; Azure experience is a plus.
Experience with enterprise monitoring, virtualization, storage, and backup platforms.
Exposure to security operations such as vulnerability remediation, EDR/MDR, MFA, certificates, and incident response.
Experience in financial services, trading, or another high-availability, multi-site environment.
Track record as a hands-on leader who works alongside the team and stays technically current.

Responsibilities

Manage the US team by setting goals, conducting one-to-ones and performance reviews, coaching development, and holding team members accountable.
Balance hands-on technical work with managing team workload and coverage; support hiring and onboarding and set expectations for ownership and service quality.
Review recurring incidents with the team and ensure owners address the underlying issues.
Administer and troubleshoot servers, virtualization, storage, networks, cloud, and identity services.
Serve as the senior escalation point for US operations, investigating issues, implementing fixes, and validating recovery.
Handle patching, configuration changes, lifecycle work, and performance tuning.
Resolve connectivity issues across US sites, working with carriers and vendors as needed.
Own backup administration, investigation of failed jobs, restores, and disaster recovery testing.
Ensure monitoring and first-response coverage during US hours and coordinate clean handoffs to the Non-US team.
Configure alerts, investigate recurring issues, and document reusable fixes.
Provide on-site and remote support for Microsoft 365, Intune, Windows, macOS, mobile devices, printing, and meeting-room AV/VC.
Handle escalated issues for traders, executives, and business teams with clear communication.
Manage device deployments, office technology changes, and vendor coordination across US sites.
Oversee service delivery with Garda’s MSP and ensure timely resolution.
Coordinate follow-the-sun handoffs with the Non-US lead.
Implement vulnerability remediation, patching, and security hardening, and support incident response.
Own technical projects, migrations, and rollouts across US operations.
Maintain runbooks and scripts, automate repeatable work, and coach others.