Infrastructure Operations Lead

Garda Capital Partners•Wayzata, MN

2d•$150,000 - $200,000

About The Position

Garda Capital Partners is seeking an Infrastructure Operations Lead to own infrastructure operations and workplace support across the US. The role combines hands-on technical work with direct management of the US team. The lead resolves incidents, implements changes, supports users, and delivers projects in collaboration with the team. The role reports to the Head of Infrastructure, and US support staff report to the lead. The lead is responsible for staff development, service priorities, coverage planning, and senior escalations, and coordinates with the Non-US Infrastructure Lead to maintain global standards and follow-the-sun support.

Requirements

8–10 years of senior-level, hands-on infrastructure and workplace support experience, with the ability to independently diagnose problems and safely make production changes.
2–3 years of experience managing people.
Track record of resolving complex escalations and leading service restoration.
Direct people management experience, including coaching, reviews, development planning, and accountability.
Experience with backup and recovery, monitoring, patching, and change control.
Experience supporting Microsoft 365, Intune, Windows/macOS, AV/VC, and office hardware in a distributed environment.
Strong communication skills, including incident updates, documentation, and cross-region handoffs.
Ability to balance hands-on technical work with managing a team and priorities across US locations.
Demonstrated accountability and decisiveness, with good judgment on risk and priorities.
Effectiveness under pressure and a disciplined, approachable communication style.

Nice To Haves

Experience with AWS, Infrastructure as Code, PowerShell, Python, Terraform, or Ansible; Azure experience is a plus.
Experience with enterprise monitoring, virtualization, storage, and backup platforms.
Exposure to security operations such as vulnerability remediation, EDR/MDR, MFA, certificates, and incident response.
Experience in financial services, trading, or another high-availability, multi-site environment.
Track record as a hands-on leader who works alongside the team and stays technically current.
Track record of coaching and driving continuous improvement within a team.

Responsibilities

Manage the US team by setting goals, conducting one-to-ones and performance reviews, and coaching staff development.
Balance hands-on technical work with team workload and coverage management.
Support hiring and onboarding and establish expectations for ownership and service quality.
Review recurring incidents with the team and hold owners accountable for fixes.
Administer and troubleshoot servers, virtualization, storage, networks, cloud, and identity services.
Serve as the senior escalation point for US operations by investigating issues, implementing fixes, and validating recovery.
Handle patching, configuration changes, lifecycle work, and performance tuning.
Resolve connectivity issues across US sites and work with carriers and vendors as needed.
Own backup administration, failed job investigation, restores, and disaster recovery testing.
Ensure monitoring and first-response coverage during US hours, with clear handoffs to the Non-US team.
Configure alerts, investigate recurring issues, and document reusable fixes.
Provide on-site and remote support for Microsoft 365, Intune, Windows, macOS, mobile devices, printing, and meeting-room AV/VC.
Handle escalated issues for traders, executives, and business teams with clear communication.
Manage device deployments, office technology changes, and vendor coordination across US sites.
Oversee service delivery with Garda’s MSP and ensure timely resolution.
Coordinate follow-the-sun handoffs with the Non-US lead.
Implement vulnerability remediation, patching, and security hardening, and support incident response.
Own technical projects, migrations, and rollouts across US operations.
Maintain runbooks and scripts, automate repeatable work, and coach others.