Infrastructure Operations Logistics and Deployment Engineer

Vultr

4d•$75,000 - $95,000

About The Position

Vultr is seeking a Logistics and Deployment Engineer to troubleshoot complex hardware and system-level failures across its cloud infrastructure. The role evaluates failure patterns across GPU, CPU, and server environments, determines remediation strategies, and improves hardware lifecycle management and vendor interactions. It requires systems-level troubleshooting, root-cause analysis, and sound decisions about repair, replacement, or escalation. The position works closely with Infrastructure, Engineering, and vendor teams to support system reliability, asset accountability, and continuous improvement of Vultr’s data center environments. The engineer must adapt to evolving technology, help resolve novel issues, and maintain documentation as technology changes. The role also supports global asset deployments and relocations, shipment coordination, data center installations, and accurate asset and project records.

Requirements

Experience using Jira to manage, track, and document shipping activities.
Experience installing complex hardware in a data center environment.
Experience with international shipping.
Hands-on experience with CPU/GPU architecture for BOM reference.
Experience with fiber, copper, and DACS connections.
Experience managing installation and cabling vendors.
Experience working with hardware vendors and managing technical escalations or support cases.
Strong understanding of server hardware, system architecture, and data center operations.
Ability to analyze technical issues, apply judgment, and validate appropriate resolution paths.
Strong written and verbal communication skills, particularly for documenting technical findings and collaborating with cross-functional teams.
Experience with tools such as Jira, Confluence, and vendor support portals.
Experience working with microcloud or distributed infrastructure environments, including system architecture and hardware integration.
Experience supporting or analyzing systems in data center environments, including hardware lifecycle, performance, and reliability considerations.

Responsibilities

Assist with and lead initiatives to deploy and relocate assets globally for Vultr expansion projects.
Troubleshoot hardware, firmware, and operating system layers to confirm faults and validate remediation paths.
Serve as a technical liaison among hardware vendors, logistics teams, and engineering teams; provide logistics data, interpret vendor responses, and influence asset transfer strategies.
Coordinate shipments between Vultr warehouses and data center locations worldwide.
Coordinate with on-site engineers on receiving activities to support multiple technology installations.
Validate and certify system serial numbers for asset management and tracking.
Validate and confirm bill of materials (BOM) fulfillment for each project.
Create and maintain detailed asset-tracking documentation.
Manage and contribute to technical case documentation in vendor portals, ensuring it is accurate, complete, and aligned with diagnostic findings.
Review methods of procedure (MOPs) and BOMs with installation crews.

Benefits

Company-paid employee medical, dental, and vision insurance premiums.
401(k) plan with 100% matching up to 4% and immediate vesting.
$2,500 annual professional development reimbursement.
11 holidays and paid time off accrual with rollover.
Increased PTO at three- and ten-year anniversaries.
One month of paid sabbatical every five years.
Annual anniversary bonus.
$500 remote office setup stipend in the first year and $400 each following year.
Internet reimbursement up to $75 per month.
Gym membership reimbursement up to $50 per month.
Company-paid Wellable subscription.