Infrastructure Operations Engineer

Cayuse Holdings • Washington, DC

24d • $140,000 - $142,085

About The Position

The Infrastructure Operations Engineer is responsible for maintaining the stability, security, and performance of enterprise collaboration, reporting, and authentication platforms across on-premises, Azure, and cloud environments. The role supports SharePoint platforms, Power BI Report Server, SQL clusters, and other enterprise services, including compliance initiatives such as authorization to operate (ATO). Employment in this role is conditional upon successful execution of the contract by the client.

The position supports and improves infrastructure systems, responds to operational issues, and works with security, networking, development, and data platform teams. It also develops operational documentation and contributes to system upgrades, migrations, cloud governance, automation, and other improvements. The role aligns with Cayuse’s values of Innovation, Excellence, Collaboration, Adaptability, and Integrity.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 5 years of hands-on experience administering SharePoint environments, including on-premises, Azure, and SharePoint Online.
• At least 3 years of experience with patching, security hardening, and compliance-focused remediation, such as NIST 800-53 or similar frameworks.
• Direct experience with Power BI Report Server, SQL administration, Active Directory Federation Services (ADFS), and Windows Server operating systems.
• Familiarity with Azure services, hybrid cloud models, and associated components.
• Proven troubleshooting expertise and effective time-management skills for handling multiple priorities.
• Active Top Secret/SCI Security Clearance.
• Ability to pass a background check; additional checks may be required by projects or clients during employment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent organizational, analytical, and problem-solving skills, with close attention to detail.
• Ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptability and willingness to learn quickly.
• Ability to work independently and as part of a multifunctional team.
• Ability to appropriately handle sensitive and confidential information.
• Proficiency in MS Office, including Word, Outlook, PowerPoint, and Excel.

Responsibilities

• Manage, configure, and maintain on-premises, Azure, and cloud-based SharePoint environments.
• Troubleshoot, monitor, and optimize SharePoint systems; support governance, service requests, and user inquiries.
• Administer SharePoint Online, including security, access controls, and feature configurations.
• Administer and maintain on-premises and Azure Power BI Report Server environments.
• Configure data sources, manage report deployments, resolve report accessibility issues, and monitor server performance and report refresh reliability.
• Oversee and troubleshoot SQL servers used for Power BI Report Server operations.
• Support ADFS environments, troubleshoot authentication and claims issues, and maintain secure and reliable access to enterprise applications.
• Provide baseline SQL administration and support for mission-critical database servers.
• Monitor and test failover clusters to support high availability and disaster recovery readiness.
• Collaborate with database teams on patching, maintenance, and system stability optimization.
• Perform Windows Server maintenance, including patching, updates, and configuration management.
• Ensure compliance with organizational security policies and lead ATO remediation efforts.
• Monitor system health, analyze logs, and respond to alerts to maintain reliable server operations.
• Manage or support Azure services for hybrid integrations, identity storage, and SharePoint Online.
• Configure, monitor, and troubleshoot cloud-connected systems; participate in cloud governance, automation, and operational best-practice initiatives.
• Respond to escalated operational tickets and resolve system issues in a timely manner.
• Develop infrastructure documentation, runbooks, and standard operating procedures.
• Participate in system upgrades, migrations, and enhancement projects.
• Collaborate with security, networking, development, and data platform teams to optimize operations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Wellness program.
• Flexible Spending Accounts for healthcare, dependent care, and commuter expenses.
• Short-term and long-term disability options.
• Company-provided basic life and AD&D insurance.
• Voluntary life and AD&D options.
• 401(k) retirement savings plan with matching after one year.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level