Infrastructure Manager

Wills Group, Inc•La Plata, MD

4d•$116,000 - $145,000•Hybrid

About The Position

The Infrastructure Manager manages the daily and shift operations of The Wills Group’s infrastructure environment, including network hardware and software deployment and services across retail locations, headquarters, and cloud platforms. The role monitors performance, resolves routine issues, supports compliance with established standards, and helps ensure infrastructure services operate reliably. Working under the direction of the IT Director, the Infrastructure Manager executes established roadmaps, policies, and standards rather than setting strategy. The role requires travel to headquarters and retail locations in Delaware, Maryland, Virginia, North Carolina, and South Carolina.

Requirements

Bachelor’s degree in computer science, information systems, engineering, or a related field; equivalent experience may be considered.
3–5 years of experience in infrastructure, systems, networking, or related IT operations roles.
Working knowledge of enterprise networking, cloud-connected infrastructure, endpoint support, and monitoring tools.
Familiarity with patching, access controls, logging, and basic compliance expectations.

Nice To Haves

Relevant certification, such as Network+, Security+, or an equivalent infrastructure certification.
Experience supporting multi-site retail, convenience, fuel, or distributed operations environments.
Familiarity with ITSM processes, incident management, and documentation practices.
Strong communication, training, and problem-solving skills.
Ability to manage day-to-day priorities in an environment where technology availability directly impacts operations.

Responsibilities

Supervise daily enterprise infrastructure operations, including network, systems, and cloud-connected services, to meet performance objectives.
Enforce established policies and procedures supporting compliance, minimizing downtime, and maintaining efficient operations.
Monitor infrastructure performance and logs, and document incidents and operational changes.
Troubleshoot and resolve routine infrastructure and network issues; participate in root cause analysis and identify potential technology, training, or process improvements.
Train technicians and administrators on best practices, tools, and technologies.
Automate routine tasks using scripting or basic programs where appropriate.
Support patching, maintenance windows, and configuration standards as directed.
Advise on budget expenditures to help ensure required tools and equipment are procured and maintained.
Assist with vendor coordination and day-to-day service escalations; flag SLA or performance issues.
Support monitoring, alerting, and documentation practices that help identify service degradation and recurring issues.
Supervise cloud and hybrid infrastructure services, including Azure, SaaS platforms, virtualization, storage, backup, monitoring, identity integration, and cost optimization.
Manage disaster recovery and business continuity readiness for infrastructure services, including backup strategy, recovery testing, documentation, and validation of recovery capabilities.
Collaborate with IT, Operations, Finance, Security, vendors, and business stakeholders to deliver infrastructure solutions that improve uptime, customer experience, productivity, and operational efficiency.
Collaborate with cybersecurity leadership to implement secure infrastructure standards, vulnerability remediation, access controls, patching, logging, monitoring, backup protection, and zero-trust-aligned practices.

Benefits

Employer 401(k) match, currently at 7%.
Health savings plan and financial planning.
Comprehensive health, vision, and dental plans.
Vacation, sick, personal, and community engagement paid time off.
Parental leave for new mothers and fathers.
Hybrid and flexible work environment.
Employee Assistance Program.
Travel Assistance.
Family Life Planning.
100% tuition reimbursement.
Development programs and certificate program assistance, up to 100% employer-paid.
Competitive salary matched to the DC Metro area.