Infrastructure Manager

Kinsale Insurance • Richmond, VA

5h • $120,000 - $140,000 • Onsite

About The Position

As an Infrastructure Manager, you’ll lead our Desktop Support team and own Tier 1 and Tier 2 technology support for every business unit. You’ll be responsible for the reliability, security, and continuous improvement of end-user services while developing and mentoring your team. This role reports to the Senior Infrastructure Manager overseeing Microsoft Cloud and on-premises infrastructure and services. You’ll partner closely with business stakeholders and fellow IT teams in a highly collaborative, supportive environment that values curious, tenacious, and adaptable people.

Requirements

• Prior experience in a technical infrastructure role, such as network engineering, systems administration, or help desk/end-user support.
• Experience leading, mentoring, or supervising technical staff.
• Working knowledge of ITIL-based practices, including incident, problem, and change management.
• Strong communication skills, with the ability to explain technical topics to non-technical audiences.
• An analytical, collaborative, customer-focused mindset, with the flexibility to manage multiple priorities as needs change.
• Ability to lift up to 30 lbs., route cables, and position equipment in office environments.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, Technology, or a related field preferred.

Responsibilities

• Lead, coach, and develop a team of Desktop Specialists through hiring, onboarding, goal setting, performance reviews, and career development.
• Own Tier 1 and Tier 2 support across all business units, managing escalation paths, service levels, and customer satisfaction.
• Manage endpoint and user lifecycle services, including access and PC equipment for new hires, transfers, and terminations.
• Serve as the escalation point for complex incidents, driving root cause analysis and lasting resolution.
• Facilitate changes through a defined change management process and deliver infrastructure projects, including upgrades, migrations, and rollouts, from planning through post-deployment validation.
• Drive efficiency and innovation through automation, standardization, and clear operational procedures and documentation.
• Monitor key metrics such as SLAs, ticket volume, uptime, and customer satisfaction, and report on performance to leadership.
• Collaborate with Information Security and technical teams on compliance, audit, and disaster recovery, while managing vendor relationships, budgeting, capacity planning, and technology roadmaps.
• Additional infrastructure responsibilities may be assigned based on your experience and business needs.
• Candidates with network infrastructure experience (LAN/WAN, firewalls, switching, wireless) may take on network management.

Benefits

• Competitive Pay & Bonus Opportunities
• Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
• Generous paid time off including 22 days of PTO and 10 paid company holidays.
• Clear promotion paths, mentorship, and ongoing professional development.
• Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
• Annual $3,000 reimbursement for educational training and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level