Infrastructure Manager

Hunt Services Company•Dallas, TX

5d•Hybrid

About The Position

The Infrastructure Manager is responsible for designing, delivering, and operating the core technology infrastructure, including physical and virtual servers, enterprise storage, network and carrier connectivity, telephony/VoIP, data center operations, and the power, cooling, and rack infrastructure supporting IT equipment in the corporate office. The role is accountable for the availability, performance, capacity, and resiliency of these platforms. It leads infrastructure engineers and system administrators, establishes technical standards, prioritizes work, and develops team capabilities. The manager owns infrastructure lifecycle and refresh planning, capacity and budget planning, and vendor and service-provider performance. The role partners with Information Security, Service Management, Global Security, Facilities, and End User Services to deliver secure, documented, reliable infrastructure. The position also owns infrastructure operations and resiliency, including server, storage, network, connectivity, data center, backup, disaster-recovery, and telephony platforms. It leads infrastructure projects and maintains operational coverage for business-critical systems. The role manages budgets and suppliers, reports performance metrics, and ensures infrastructure meets security, audit, and compliance requirements.

Requirements

At least 7 years of progressive experience in IT infrastructure engineering and operations, including at least 3 years leading teams, technical leads, or service providers.
Deep hands-on experience administering Windows Server and Linux environments at enterprise scale.
Strong experience with enterprise virtualization platforms such as VMware vSphere, Nutanix AOS, or Microsoft Hyper-V.
Demonstrated experience managing enterprise SAN/NAS storage and enterprise backup and recovery platforms.
Strong routing, switching, and wireless experience in a multi-site enterprise environment, including carrier circuit and SD-WAN management.
Experience owning data center facilities considerations, including power and cooling capacity planning, UPS and PDU management, rack layout, and structured cabling.
Experience with hybrid and cloud infrastructure (Azure or AWS IaaS) and integration with on-premises environments.
Experience with infrastructure monitoring and observability tools and automation or scripting such as PowerShell, Python, or infrastructure-as-code.
Experience with infrastructure and security operations tools such as Tanium and Cisco Umbrella or similar platforms.
Proven ownership of capital and operating budgets, including forecasting, vendor negotiation, and contract management.
Experience operating within ITIL-aligned incident, problem, and change management processes.
Ability to manage senior stakeholder relationships, set expectations, and communicate difficult messages.
Excellent verbal and written communication skills, including explaining technical details to non-technical audiences.
Availability to respond to critical issues outside normal business hours and travel to remote locations as needed.
Bachelor's degree in CIS, MIS, Information Systems, Computer Science, Engineering, or a related field, or equivalent relevant work experience.

Nice To Haves

Relevant professional certifications are beneficial, such as Cisco CCNA/CCNP, VMware VCP, Microsoft Azure Administrator, or ITIL Foundation.

Responsibilities

Lead, mentor, and develop infrastructure engineers and system administrators; assign and prioritize work, support professional development, and manage performance.
Serve as the senior escalation point for infrastructure incidents; lead root-cause analysis and corrective and preventive actions through incident, problem, and change management processes.
Develop and maintain infrastructure standards, SOPs, reference architectures, diagrams, runbooks, and configuration baselines.
Maintain 24x7 operational coverage and an on-call rotation for business-critical infrastructure.
Own the architecture, deployment, lifecycle, capacity, performance, patch compliance, and configuration standards of physical and virtual server platforms.
Own enterprise storage, including capacity forecasting, tiering, performance tuning, replication, and growth planning.
Own enterprise network infrastructure, including routing, switching, wireless, load balancing, DNS/DHCP, and network segmentation; partner with Information Security on firewall and perimeter design.
Manage corporate connectivity, including carrier circuits, internet transport, SD-WAN/MPLS, satellite, and global remote-site links; manage carrier relationships, renewals, and escalations.
Own data center operations, including monitoring, cabling standards, rack layouts, asset and inventory management, and physical access procedures.
Manage facilities elements supporting IT equipment in the corporate office, including rack power distribution, UPS and PDU capacity, circuit planning, cooling, and generator coordination with Corporate Facilities.
Own enterprise backup operations, including architecture, job success, retention, restore testing, and offsite archiving or replication with immutable copy protection.
Execute and validate technical recovery processes supporting disaster recovery and business continuity, coordinating with the team responsible for DR documentation and plans.
Manage voice and telephony infrastructure and carrier services; support evaluation and migration to cloud-based calling platforms as strategy evolves.
Partner with Information Security to harden platforms, remediate vulnerabilities, and meet security, audit, and compliance requirements.
Own capacity planning, technology lifecycle and refresh roadmaps, annual capital and operating budget forecasts, and spending against approved budgets.
Manage infrastructure vendors, resellers, managed service providers, and hardware maintenance contracts, ensuring service-delivery obligations are met.
Define, measure, and report infrastructure performance metrics, including availability, capacity utilization, backup success, patch compliance, and change success.
Lead infrastructure projects such as data center refreshes, platform migrations, office builds and moves, and network upgrades, delivering scope, schedule, and budget.
Respond to critical issues outside normal business hours and travel to remote locations as needed.

Benefits

401K with a 12% employer contribution and no vesting period (6% match and 6% non-matching contribution).
Highly competitive compensation.
Hybrid work options available for most roles.
Five to eight weeks of PTO annually based on years of experience.
Eleven additional holidays per calendar year.
Medical, dental, and vision benefits start on the first day of employment, with low employee premiums.
Education Assistance Program.
Free covered employee parking for Dallas HQ-based employees.
Free specialty coffee bar at the Dallas HQ.
Onsite breakfast and lunch area at the Dallas HQ.
Ongoing professional development opportunities.
Commitment to work/life balance and an exceptional employee experience.