Infrastructure Manager

Hunt•Dallas, TX

5d•Hybrid

About The Position

The Infrastructure Manager is responsible for the design, delivery, and day-to-day operation of the organization’s core technology infrastructure. This includes physical and virtual server platforms, enterprise storage, network and carrier connectivity, telephony/VoIP, data center operations, and the power, cooling, and rack infrastructure supporting IT equipment at the corporate office. The role is accountable for the availability, performance, capacity, and resiliency of these platforms. The position leads infrastructure engineers and system administrators, establishes technical standards, prioritizes work, and develops team capabilities. It owns the infrastructure lifecycle and refresh roadmap, capacity and budget planning, and management of hardware vendors, carriers, and service providers. The Infrastructure Manager partners with Information Security, Service Management, Global Security, Facilities, and End User Services to provide secure, documented, reliable infrastructure services. The role also maintains 24x7 operational coverage and an on-call rotation for business-critical infrastructure, leads incident escalation and corrective actions, owns backup operations and technical recovery processes, and delivers infrastructure projects within scope, schedule, and budget. Availability to respond to critical issues outside normal business hours and travel to remote locations as needed is required.

Requirements

7+ years of progressive experience in IT infrastructure engineering and operations, including 3+ years leading teams, technical leads, or service providers.
Deep hands-on experience administering Windows Server and Linux environments at enterprise scale.
Strong experience with enterprise virtualization platforms such as VMware vSphere, Nutanix AOS, or Microsoft Hyper-V.
Demonstrated experience managing enterprise storage (SAN/NAS) and enterprise backup and recovery platforms.
Strong routing, switching, and wireless experience in a multi-site enterprise environment, including carrier circuit and SD-WAN management.
Experience owning data center facilities considerations, including power and cooling capacity planning, UPS and PDU management, rack layout, and structured cabling.
Experience with hybrid and cloud infrastructure (Azure or AWS IaaS) and integration with on-premises environments.
Experience with infrastructure monitoring and observability tooling, and automation or scripting (PowerShell, Python, or infrastructure-as-code).
Experience with infrastructure and security operations tools such as Tanium, Cisco Umbrella, and similar platforms.
Proven ownership of capital and operating budgets, including forecasting, vendor negotiation, and contract management.
Experience operating within ITIL-aligned incident, problem, and change management processes.
Aptitude for managing senior stakeholder relationships, including expectations management and communicating difficult messages.
Excellent verbal and written communication skills, including the ability to translate technical details for non-technical audiences.
Availability to respond to critical issues outside normal business hours and to travel to remote locations as needed.
Bachelor's degree in CIS, MIS, Information Systems, Computer Science, Engineering, or a related field, or equivalent relevant work experience.

Nice To Haves

Relevant professional certifications are beneficial, such as Cisco CCNA/CCNP, VMware VCP, Microsoft Azure Administrator, or ITIL Foundation.

Responsibilities

Lead, mentor, and develop infrastructure engineers and system administrators, including assigning and prioritizing work, supporting professional development, and managing performance.
Serve as the senior escalation point for infrastructure incidents; lead root cause analysis and drive corrective and preventive actions through incident, problem, and change management processes.
Develop and maintain infrastructure standards, SOPs, reference architectures, network and system diagrams, runbooks, and configuration baselines.
Maintain 24x7 operational coverage and an on-call rotation for business-critical infrastructure.
Own the architecture, deployment, lifecycle, capacity, performance, patch compliance, and configuration standards of physical and virtual server platforms.
Own enterprise storage platforms, including capacity forecasting, tiering, performance tuning, replication, and growth planning.
Own enterprise network infrastructure, including routing, switching, wireless, load balancing, DNS/DHCP, and network segmentation; partner with Information Security on firewall and perimeter design.
Manage corporate connectivity, including carrier circuits, internet transport, SD-WAN/MPLS, satellite, and global remote-site links; manage carrier relationships, renewals, and escalations.
Own data center operations, including monitoring, structured cabling standards, rack elevations and layout, hardware asset and inventory management, and physical access procedures.
Manage IT equipment facilities requirements at the corporate office, including rack power distribution, UPS and PDU capacity, circuit planning, cooling, and generator coordination with Corporate Facilities.
Own enterprise backup operations, including architecture, job success, retention policy, restore testing, offsite archiving/replication, and immutable copy protection.
Execute and validate technical recovery processes supporting disaster recovery and business continuity, coordinating with the team responsible for DR documentation and plans.
Manage voice and telephony infrastructure and associated carrier services, and support evaluation and migration to cloud-based calling platforms as strategy evolves.
Partner with Information Security to harden platforms, remediate vulnerabilities, and ensure infrastructure meets security, audit, and compliance requirements.
Own capacity planning and the technology lifecycle and refresh roadmap; develop annual capital and operating budget forecasts and manage spend against the approved budget.
Manage infrastructure vendors, resellers, managed service providers, and hardware maintenance contracts, holding providers accountable for service delivery obligations.
Define, measure, and report infrastructure performance metrics, including availability, capacity utilization, backup success rate, patch compliance, and change success rate.
Lead infrastructure projects such as data center refreshes, platform migrations, office builds and moves, and network upgrades, delivering within scope, schedule, and budget.

Benefits

401K with a 12% employer contribution and no vesting period (6% match and 6% non-matching contribution).
Highly competitive compensation.
Hybrid work options available for most roles.
Five to eight weeks of PTO annually based on years of experience.
Eleven additional holidays per calendar year.
Medical, dental, and vision benefits starting on the first day of employment, with low employee premiums.
Education Assistance Program.
Free covered employee parking for Dallas HQ-based employees.
Free specialty coffee bar at the Dallas HQ.
Onsite breakfast and lunch area at the Dallas HQ.
Work/life balance commitment.
Ongoing professional development opportunities.
Commitment to an exceptional employee experience.