Infrastructure Engineering Manager (Hybrid)

Signet Jewelers•Akron, OH

4d•Hybrid

About The Position

The Infrastructure Engineering Manager is responsible for the design, standardization, and continuous improvement of both the organization’s endpoint ecosystem and core infrastructure platforms, including on-prem and cloud-based servers. This role drives automation, security, and scalability across endpoint devices and server environments using modern management, monitoring, and configuration tools. The Manager leads a team of engineers responsible for endpoint lifecycle management, server administration, and infrastructure reliability, ensuring a consistent, secure, and high-performing technology environment. This role partners closely with security, network, and support teams to support business operations and growth.

Requirements

Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years of experience in endpoint engineering, device management, or enterprise IT infrastructure.
2+ years of leadership or team management experience.
Strong experience with: Microsoft Intune / Endpoint Manager
Windows and macOS endpoint management
Azure AD / Entra ID and identity integration
JAMF /Apple device management
Experience with: Device provisioning (Autopilot or equivalent)
Endpoint security and compliance (Defender, MDM policies, conditional access)
Application packaging and deployment
Managing Windows and/or Linux server environments (on-premises and cloud platforms such as Azure/AWS)
Server patching, monitoring, and performance management tools
Supporting core enterprise services (Active Directory, DNS, file services, application hosting)
Exchange Online, SharePoint, Teams administration
Strong understanding of: ITIL practices (Incident, Problem, Change Management)
Endpoint lifecycle management and asset standards
Virtualization platforms (VMware, Hyper-V, or equivalent)
Infrastructure automation (PowerShell, scripting, or infrastructure-as-code tools)
High availability, disaster recovery, and backup strategies
Experience driving automation and reducing manual operational overhead.

Responsibilities

Lead and manage the Endpoint and Server Engineering team, setting priorities aligned to enterprise IT strategy
Own standards, baselines, and configurations across endpoints and server environments (on-prem and cloud)
Drive consistency across environments by eliminating non-standard configurations across devices and infrastructure
Oversee lifecycle management for devices and server infrastructure, including provisioning, patching, monitoring, and decommissioning
Partner with Service Desk, Infrastructure, and Security teams to reduce incidents through proactive engineering improvements
Define and track KPIs (device compliance, patching cadence, system uptime, infrastructure health, deployment success rates)
Manage vendor relationships related to endpoint, server, cloud, and infrastructure platforms
Design, implement, and maintain endpoint management solutions (Intune, Autopilot, MDM/MAM) and server/infrastructure management solutions (on-prem and cloud)
Build and maintain configuration standards, policies, and compliance frameworks across endpoints and servers
Automate provisioning, application deployment, patching, and configuration management for devices and infrastructure
Lead standardization of device builds and server configurations, reducing manual or one-off deployments
Integrate endpoint and server environments with identity (Entra ID/Azure AD), security, and access management platforms
Partner with security teams to enforce compliance, vulnerability management, and threat protection across endpoints and servers
Standardize and support application deployment and lifecycle management across endpoints and server-hosted applications/services
Lead root cause analysis for endpoint and infrastructure incidents and contribute to PIRs
Continuously evaluate and optimize performance, reliability, and user experience across endpoint and server environments
Define and execute the endpoint and infrastructure engineering roadmap aligned with IT and security strategy
Identify opportunities to improve efficiency through automation, self-service, and platform standardization
Evaluate emerging technologies across endpoint management and server/cloud infrastructure
Collaborate with leadership to support scalability, performance, and business continuity
Drive adoption of modern management practices, including cloud-first infrastructure, zero-touch deployment, and infrastructure-as-code principles