Infrastructure Engineering Senior Advisor- Hybrid
About The Position
Cigna-Evernorth Services Inc. seeks an Infrastructure Engineering Senior Advisor for the St. Louis, MO location to provide operations, engineering, design, and troubleshooting support for teams on-premises and for Software-as-a-Service (SaaS)-based logging products. This role involves working with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects. The advisor will devise solutions for technical and business problems, adapt new technologies to improve Splunk, Cribl, and cloud operations, and support the systems engineering lifecycle for large, hybrid Splunk and Cribl deployments. Responsibilities include leading troubleshooting efforts, identifying root causes of problems, leading projects for continuous improvement, and coaching/mentoring customers and staff. The role also requires partnering with Agile Program and Product Management leads to develop, plan, and execute large initiatives. The position offers a hybrid work schedule.
Requirements
- Master’s degree in Computer Science, Technology Management or related field and 3 years of experience. Will also accept a Bachelor’s degree and 5 years of experience.
- Experience supporting, operating, and managing large-scale Splunk environments.
- Experience with Splunk Cloud and enterprise deployment, configuration, and administration.
- Experience with Splunk architecture including Indexing, Search Head Clustering, and data onboarding.
- Experience with SPL (Search Processing Language) and Query Optimization.
- Experience with data onboarding using Universal Forwarders and HTTP Event Collector (HEC).
- Experience leading troubleshooting efforts and implementing performance improvements.
- Experience supporting enterprise-level monitoring solutions.
- Experience with load-balancing data ingestion using TCP/UDP protocols.
- Experience leveraging native Splunk load-balancing capabilities for optimized performance and scalability.
- Experience configuring, deploying, and maintaining Cribl Stream and Cribl Edge.
- Experience with Cribl log management and data routing.
- Experience with Syslog, Splunk UF/HEC.
- Experience with enterprise-scale telemetry management and data normalization.
- Experience designing and implementing Cribl Packs for efficient data parsing and advanced data transformation.
- Experience with Infrastructure as Code (IaC) automation and configuration tools including AWS CloudFormation, Terraform, Ansible, and Packer.
- Experience with AWS security best practices, including IAM policies, encryption methods, and compliance standards.
- Experience with network protocols including TCP/IP, DNS, VLANs, and VPNs.
- Experience with routers, switches, firewalls, load balancers, and wireless access points.
- Experience with firewalls, IDS/IPS, NAC, and network segmentation.
- Experience with TCP/UDP Port configuration and performance tuning.
- Experience with Linux operating systems including RHEL, CentOS, and Ubuntu.
- Experience with command-line and shell scripting with Bash, Python, and Perl.
- Experience with configuration management tools including Ansible, Puppet, and Chef.
- Experience with CI/CD pipelines and tools including GitLAB CI.
- Experience with AWS including EC2, Lambda, ECS, EKS, S3, and Control Tower.
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home.
Responsibilities
- Work with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects.
- Devise solutions for technical and business problems as well as adapt new technologies to improve Splunk, Cribl, and cloud operations.
- Support the systems engineering lifecycle activities for large, hybrid Splunk and Cribl deployments, including requirements gathering, design, testing, implementation, operations, and documentation.
- Lead troubleshooting efforts and identify root causes of problems across the enterprise logging environment.
- Work on and lead projects that drive continuous improvement, enhancements of products, services, offerings, and governance.
- Coach and mentor customers and staff that require technical assistance and guidance.
- Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.
Benefits
- Hybrid work schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
