Infrastructure Engineering Senior Advisor- Hybrid

Cigna Group • Saint Louis, MO

3d • Hybrid

About The Position

Cigna-Evernorth Services Inc. seeks an Infrastructure Engineering Senior Advisor for the St. Louis, MO location to provide operations, engineering, design, and troubleshooting support for teams on-premises and for Software-as-a-Service (SaaS)-based logging products. This role involves working with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects. The advisor will devise solutions for technical and business problems, adapt new technologies to improve Splunk, Cribl, and cloud operations, and support the systems engineering lifecycle for large, hybrid Splunk and Cribl deployments. Key activities include leading troubleshooting efforts, driving continuous improvement projects, and coaching customers and staff. The role also requires partnering with Agile Program and Product Management leads to develop and execute large initiatives. The position offers a hybrid work schedule.

Requirements

• Master’s degree in Computer Science, Technology Management or related field and 3 years of experience. Will also accept a Bachelor’s degree and 5 years of experience.
• Experience supporting, operating, and managing large-scale Splunk environments.
• Experience with Splunk Cloud and enterprise deployment, configuration, and administration.
• Experience with Splunk architecture including Indexing, Search Head Clustering, and data onboarding.
• Experience with SPL (Search Processing Language).
• Experience with Query Optimization.
• Experience with Data onboarding using Universal Forwarders.
• Experience with HTTP Event Collector (HEC).
• Experience leading troubleshooting efforts.
• Experience implementing performance improvements.
• Experience supporting enterprise-level monitoring solutions.
• Experience with load-balancing data ingestion using TCP/UDP protocols.
• Experience leveraging native Splunk load-balancing capabilities for optimized performance and scalability.
• Experience configuring, deploying, and maintaining Cribl Stream and Cribl Edge.
• Experience with Cribl log management and data routing.
• Experience with Syslog.
• Experience with Splunk UF/HEC.
• Experience with Enterprise-scale telemetry management and data normalization.
• Experience designing and implementing Cribl Packs for efficient data parsing and advanced data transformation.
• Experience with Infrastructure as Code (IaC) automation and configuration tools including AWS CloudFormation, Terraform, Ansible, and Packer.
• Experience with AWS security best practices, including IAM policies, encryption methods, and compliance standards.
• Experience with Network protocols including TCP/IP, DNS, VLANs, and VPNs.
• Experience with routers, switches, firewalls, load balancers, and wireless access points.
• Experience with firewalls, IDS/IPS, NAC, and network segmentation.
• Experience with TCP/UDP Port configuration and performance tuning.
• Experience with Linux operating systems including RHEL, CentOS, and Ubuntu.
• Experience with command-line and shell scripting with Bash, Python, and Perl.
• Experience with configuration management tools including Ansible, Puppet, and Chef.
• Experience with CI/CD pipelines and tools including GitLAB CI.
• Experience with AWS including EC2, Lambda, ECS, EKS, S3, and Control Tower.

Nice To Haves

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Work with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects.
• Devise solutions for technical and business problems as well as adapt new technologies to improve Splunk, Cribl, and cloud operations.
• Support the systems engineering lifecycle activities for large, hybrid Splunk and Cribl deployments, including requirements gathering, design, testing, implementation, operations, and documentation.
• Lead troubleshooting efforts and identify root causes of problems across the enterprise logging environment.
• Work on and lead projects that drive continuous improvement, enhancements of products, services, offerings, and governance.
• Coach and mentor customers and staff that require technical assistance and guidance.
• Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.

Benefits

• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
• If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
• Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior