Infrastructure Engineer III - SRE

JPMorgan Chase & Co. • Plano, TX

15h

About The Position

The Infrastructure Engineer - SRE ensures security applications are delivered with strong SDLC discipline and measurable reliability. The role partners with Product Owners and engineering leadership to challenge assumptions, strengthen the Definition of Done, and integrate SRE requirements throughout design and development. It governs operational readiness, quality gates, and resilience practices so releases meet agreed SLOs and are production ready.

The position oversees reliability and operational practices for large-scale, distributed systems, including SLOs and SLIs, error budgets, monitoring, incident response, capacity planning, cloud infrastructure, and automation. It also coaches teams in DevOps and SRE principles and works with regional engineering leaders and stakeholders to drive consistent operational practices and continuous improvement.

Requirements

• Formal training or certification.
• At least 3 years supporting critical security-focused applications in large-scale environments and managing and mentoring teams.
• Experience with monitoring and logging tools such as Splunk or AppDynamics, and dashboard technologies.
• Strong understanding of SDLC, secure development, and DevOps/CI/CD tooling.
• Ability to implement continuous improvement using root-cause analysis and auto-remediation.
• Effective under pressure, with accountability and strong stakeholder management and communication skills.
• Experience implementing and managing SLOs, SLIs, error budgets, and operational readiness reviews for distributed systems, including leading post-incident analysis and resilience improvements.
• Deep expertise in public cloud platforms (AWS or equivalent), infrastructure automation tools (CloudFormation or Terraform), and capacity planning for large-scale environments.
• Track record of driving DevOps and SRE adoption across teams.
• Global team collaboration and flexibility to engage during critical incidents outside standard business hours.
• Enhanced screening, including criminal and credit background checks and/or other screening, is required before employment and annually thereafter; the role may require HSA system access.

Nice To Haves

• Splunk Administrator certification is desired.

Responsibilities

• Define and enforce quality gates across requirements, design, secure coding, testing, release, and post-production monitoring.
• Translate business objectives into testable requirements covering reliability, availability, performance, security, and observability.
• Establish and manage SLOs, SLIs, and error budgets, integrating them into product roadmaps and delivery plans.
• Challenge Product Owners and teams to meet the Definition of Done before release, including monitoring, alerts, runbooks, automated tests, performance and capacity validation, resilience and failover tests, verified rollback, vulnerability remediation, compliance artifacts, documentation, and support readiness.
• Lead operational readiness reviews, triage risks, and ensure remediation and prevention of recurrence through root-cause analysis and auto-remediation.
• Maintain logging, alerting, and monitoring platforms and ensure dashboards provide health and performance visibility.
• Govern CI/CD pipeline controls for security, reliability, and change management, and promote automation to eliminate toil.
• Lead and participate in critical incident response, including outside business hours when needed; lead post-incident reviews and resilience improvements.
• Monitor delivery health and operational KPIs and lead continuous improvement across teams and products.
• Oversee capacity planning and resilience management for large-scale, distributed systems.
• Partner with engineering on public cloud practices for compute, storage, networking, messaging, automation, and data services.
• Build a culture of collaboration, reliability, and continuous improvement, and coach teams to adopt DevOps and SRE principles.
• Partner with regional engineering leaders to drive operational best practices and consistent execution.
• Provide concise, outcome-focused updates to management and stakeholders and influence decisions across Product, Engineering, SRE, and Security.
• Manage and mentor teams.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed