Infrastructure Engineer II

American Express • Phoenix, AZ

1d

About The Position

As a member of the End User Computing (EUC) organization, the Infrastructure Engineer II designs, implements, and maintains robust, scalable, and efficient infrastructure deployments. The role ensures adherence to technical standards, proactively resolves issues, supports integration with strategic objectives, and provides comprehensive documentation and expert problem-solving throughout the project lifecycle. Within the Unified Workspace organization, the scope includes Virtual Desktop, macOS, and Mobile, supporting 24x7 operations.

Requirements

• Experience in infrastructure engineering, technology support, and/or comparable experience.
• Experience with programming languages and DevOps tools such as Ansible, Puppet, Terraform, Python, shell scripting, and PowerShell, including their infrastructure applications.
• Experience with infrastructure components such as servers, storage, networking, and virtualization technologies.
• Experience with network protocols and networking fundamentals.
• Experience with databases such as DB2, SQL Server, Oracle, and MySQL.
• Experience with tools used to plan, analyze, craft, build, test, configure, and maintain applications.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with monitoring technologies such as Prometheus, Elasticsearch, or Grafana.
• Experience validating AI-generated operational outputs and incorporating AI-enabled practices into infrastructure workflows, including human review and approval of AI-assisted operational recommendations.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience.
• Knowledge of application infrastructure and standards.
• Knowledge of storage management design and support, such as SAN and NAS.
• Knowledge of middleware technologies such as WebSphere, Apache, WebLogic, Tomcat, IIS, and JBoss.
• Knowledge of software-defined networking, automation, and orchestration and their applications.
• Knowledge of platform delivery methodologies such as Agile, Scrum, Agile XP, Best in Class Development, and Waterfall.
• Knowledge of scripting and automation skills such as PowerShell, Bash, and Python.
• Knowledge of DevOps practices and tools, including CI/CD pipelines, Docker, and Kubernetes.
• Knowledge of cloud technologies.
• Knowledge of Windows.
• Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Design configurations and implement infrastructure deployments in accordance with technical requirements and standards.
• Develop and maintain comprehensive technical design and implementation documentation.
• Support infrastructure availability and performance by proactively identifying and resolving issues or anomalies.
• Conduct vulnerability remediations to maintain a healthy IRIS score.
• Analyze current-state systems to gather requirements and identify potential infrastructure design and deployment improvements.
• Integrate infrastructure components to meet robustness, scalability, and efficiency criteria and align with strategic objectives.
• Plan and execute tests to validate that infrastructure solutions meet business and technical requirements.
• Resolve technical issues throughout the project lifecycle and escalate critical issues when necessary.
• Coordinate with project teams to prepare infrastructure components for production and ensure readiness and compliance with established standards and protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level