Infrastructure Engineer II
About The Position
As a member of the End User Computing (EUC) organization, the Infrastructure Engineer II designs, implements, and maintains robust, scalable, and efficient infrastructure deployments. The role ensures adherence to technical standards, proactively resolves issues, and supports integration with strategic objectives, while providing comprehensive documentation and problem-solving throughout the project lifecycle. Within the Unified Workspace organization, the scope includes Virtual Desktop, macOS, and mobile, supporting 24x7 operations. The role works across infrastructure design and implementation, platform availability and performance, vulnerability remediation, systems analysis, testing, and production readiness. It also includes validating AI-generated operational outputs and applying AI-enabled practices to infrastructure workflows, with human review and approval of AI-assisted recommendations.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience.
- Experience in infrastructure engineering, technology support, or comparable work.
- Experience with programming languages and infrastructure DevOps tools, such as Ansible, Puppet, Terraform, Python, shell scripting, and PowerShell.
- Experience with infrastructure components such as servers, storage, networking, and virtualization technologies.
- Experience with network protocols and networking fundamentals.
- Experience with databases such as DB2, SQL Server, Oracle, or MySQL.
- Experience with tools used to plan, analyze, craft, build, test, configure, and maintain applications.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience with monitoring technologies such as Prometheus, Elasticsearch, or Grafana.
- Experience validating AI-generated operational outputs and incorporating AI-enabled practices into infrastructure workflows, including human review and approval of AI-assisted operational recommendations.
- Knowledge of application infrastructure and standards.
- Knowledge of storage management design and support, including SAN and NAS.
- Knowledge of middleware technologies such as WebSphere, Apache, WebLogic, Tomcat, IIS, and JBoss.
- Knowledge of software-defined networking, automation, and orchestration and their applications.
- Knowledge of platform delivery methodologies such as Agile, Scrum, Agile XP, Best in Class Development, and Waterfall.
- Knowledge of scripting and automation, such as PowerShell, Bash, and Python.
- Knowledge of DevOps practices and tools, such as continuous integration/continuous deployment pipelines, Docker, and Kubernetes.
- Knowledge of cloud technologies.
- Knowledge of Windows.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Advanced degree preferred.
Responsibilities
- Design configurations and implement infrastructure deployments in accordance with technical requirements and standards.
- Develop and maintain technical design and implementation documentation for infrastructure projects.
- Support platform availability and performance by proactively identifying and resolving issues or anomalies.
- Conduct vulnerability remediation to maintain a healthy IRIS score.
- Analyze current-state systems, gather requirements, and identify potential improvements to infrastructure design and deployment processes.
- Integrate infrastructure components to meet robustness, scalability, and efficiency criteria and align with strategic objectives.
- Plan and execute tests to validate that infrastructure solutions meet business and technical requirements.
- Resolve technical issues throughout the project lifecycle and escalate critical issues when necessary.
- Coordinate with project teams to prepare infrastructure components for production and ensure readiness and compliance with standards and protocols.
- Validate AI-generated operational outputs and incorporate AI-enabled practices into infrastructure workflows, with human review and approval of AI-assisted recommendations.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- More than 20 weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
