SCCM & Intune Administration

Infosys • Dallas, NY

8d

About The Position

The Infrastructure Consultant 2 will support client infrastructure operations and transformation, with a focus on SCCM and Microsoft Intune administration. Responsibilities include maintaining endpoint management environments, resolving complex incidents, assessing infrastructure maturity, contributing to solution design, managing deployments and upgrades, analyzing performance, supporting security and continuity activities, and identifying automation opportunities. The role works with internal, client, onsite, offshore, and vendor teams and contributes to shared technical documentation and knowledge repositories.

The position is part of Infosys’s Communications, Media, and Technology unit, which supports digital transformation for telecommunications, media, and technology clients through digital, cloud, and AI-first solutions. The role may require relocation and/or travel to the work or project location. Candidates must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role now or in the future.

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Experience managing SCCM infrastructure, including site servers, distribution points, and client health.
• Experience administering OS deployments, task sequences, application packaging, and software distribution.
• Experience configuring and managing Microsoft Intune device enrollment, compliance policies, and application deployment.
• Experience implementing Windows Autopilot for device provisioning and onboarding.
• Experience supporting Co-Management and Hybrid Azure AD Join environments.
• Experience managing patches and updates using SCCM and WSUS.
• Ability to optimize SCCM collections, queries, and reporting.
• Experience using Microsoft Graph API for Intune reporting, analytics, and endpoint insights.
• Ability to handle complex incidents and implement resolutions.
• Ability to conduct IT infrastructure assessments and identify optimization opportunities.
• Collaborative approach, excellent communication skills, and ability to work with cross-functional teams.
• Focus on deployment management, system optimization, and process automation.
• Authorization to work in the United States for any employer without employer-based visa sponsorship; Infosys does not provide immigration sponsorship for this role.

Nice To Haves

• SCCM to Intune migration experience.
• SCCM reporting and SQL queries.
• JAMF administration.
• Microsoft Azure cloud technologies.
• PowerShell scripting and automation.
• Microsoft Entra ID (Azure AD).
• Group Policy (GPO), Active Directory (AD), DNS, and DHCP.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Evaluate client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to the design of scalable, cost-effective IT infrastructure solutions; review reusable components; and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments according to protocols, perform post-deployment testing, and manage version control.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring integration with existing systems and processes.
• Analyze performance data across systems, coordinate insights on system behavior, and support capacity planning.
• Conduct security checks, recovery drills, and compliance audits; implement security measures; and coordinate continuity plans.
• Gather feedback, analyze infrastructure processes, identify automation opportunities, and propose efficiency improvements.
• Liaise with onsite, offshore, and vendor teams to document project requirements and support collaboration.
• Develop a centralized repository of technical and procedural knowledge, drawing on other projects to improve efficiency and retain organizational expertise.
• Manage and maintain SCCM infrastructure, including site servers, distribution points, and client health.
• Administer OS deployments, task sequences, application packaging, and software distribution.
• Configure and manage Microsoft Intune for device enrollment, compliance policies, and application deployment.
• Implement Windows Autopilot for modern device provisioning and onboarding.
• Support Co-Management and Hybrid Azure AD Join environments.
• Oversee patch and update management using SCCM and WSUS.
• Optimize SCCM collections, queries, and reporting for operational efficiency.
• Use Microsoft Graph API for Intune reporting, analytics, and endpoint insights.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level