Information Technology Technician

Sonic Internet + Phone•Santa Rosa, CA

3d•$25 - $28•Onsite

About The Position

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Requirements

Fundamental knowledge of common operating systems, hardware, software, networking, and strong written and verbal communication skills.
Ability to install and configure common hardware and software components
Ability to troubleshoot hardware, software, and other end-user issues
Fundamental knowledge of Microsoft Windows, Microsoft 365, and other common business software
Must be able to lift 50 lbs
Comfortable with climbing ladders and working above floor level.
Must be able to work mornings, nights, and weekends as job duties demand.
Maintain a high standard of communication, organization, and troubleshooting skills.
Must maintain the utmost confidentiality.

Responsibilities

Provide technical support to office staff and remote workers for hardware, software, networking, and telephony issues.
Deploy, upgrade, and repair workstations and other end-user devices for office and remote staff.
Keep IT areas organized and clean.
Maintain and organize IT inventory.
Assist the rest of the IT team with other tasks and projects, as necessary.
Affirm and adhere to Sonic's confidentiality policies and procedures.