Information Technology Support Technician

State of Nebraska•Lincoln, NE

1d•Onsite

About The Position

This classification level provides technical assistance to county court/probation computer and application users. Responsibilities may include responding to service requests for computer issues; researching and testing appropriate fixes; troubleshooting and repairing networking, hardware and software problems; performing the installations, configurations, and updates to maintain technology software, hardware, file servers, networks, and peripheral devices. Other responsibilities may include recovering password recovery; setting up user account; performing coding to map drives; and preparing technical documentation.

Requirements

Associate's degree in information technology, computer science, or a related field; 3-5 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
All educational credits must be granted from an accredited institution approved by the U.S. Dept. of Education.
Desktop support best practices
Applicable hand tools and diagnostic equipment
Troubleshooting techniques and procedures
Knowledge of applicable hardware, software, peripheral devices
Computer networking principles
Knowledge of multiple operating systems
Recordkeeping techniques
Technical and instructional documentation development method
Customer service principles
Providing end-user support
Installing and configuring technological platforms, systems, and networks
Troubleshooting and resolving hardware, software, network, and peripheral problems
Documenting procedures
Developing technical and instructional documentation
Providing customer service
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Responsibilities

Provides remote and in-person technical support to end-users and coordinates with vendors and other technical support staff for installations, troubleshooting, repair, and/or maintenance issues.
Monitors, configures, and maintains equipment and systems in assigned area of responsibility, which includes: troubleshooting computer, network, systems, and/or related hardware and software problems; evaluating issues; and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices.
Monitors and maintains appropriate levels of inventory and supplies to ensure efficient and effective operations.
Provides training and develops instructional materials to assist users with systems, software, and hardware usage.
Sets up accounts and permissions and configures hardware and software for new users and maintains database of user accounts.
Performs other duties of a similar nature or level.
The above classification responsibilities represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.