Support Analyst, Information Technology
NISA Investment Advisors, LLC•Clayton, MO
•Onsite
About The Position
The Support Analyst will work as part of the IT Application Support team. Primary responsibilities include solving production impacting issues critical to daily processing for the firm and driving for root cause analysis. Other responsibilities may include analysis of business use cases, designing, building, and maintaining customized business applications or processes, enterprise integration, and workflow management solutions. The Support Analyst will work closely with other team members in a cross-functional team.
Requirements
- A Bachelor’s Degree in Computer Science or a related field or relevant work experience required
- Excellent problem solving and troubleshooting skills
- Proficient knowledge of relational databases and SQL
- Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams
- Motivated self-starter with the ability to learn new skills rapidly
- Demonstrated ability to be flexible with changing priorities and requirements
- Ability to manage multiple tasks and deadlines with limited supervision
- Familiarity with runbook-oriented support and creating/maintaining knowledge documentation
Nice To Haves
- Working knowledge of basic financial instruments and markets preferred.
- Previous professional experience in the financial services sector is a plus
Responsibilities
- Provides escalated production support and communication to end users and other members of the IT team to support daily processing for the firm
- Drive for root cause analysis to reduce overall support volume and provide documentation for cross-training throughout the team
- Ability to review, analyze, and evaluate business use cases and current business processes and develop scalable solutions utilizing workflow and integration patterns
- Creating and maintaining internal support documentation related to processes under the team’s responsibility
- Availability for on-call support as part of weekly rotation
Benefits
- health, dental, vision and life insurance options
- paid time off
- a competitive retirement plan
- onsite cafeteria
- fitness center
- a health and wellness program
- an educational assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
